Troubleshooting - Canon S900 Quick Start Manual

Troubleshooting

Troubleshooting Installation
Problem
Cannot
install the
printer driver
38
Possible Cause
Procedure See "Installing the Printer Driver" on page 47.
not followed
correctly
Previous or same Always uninstall the previous version of the printer driver before
printer driver installing the new version. See "Uninstalling the Printer Driver" on
version already page 49.
installed
Other Other open applications on your computer can interfere with the
applications installation routine. Close all open software applications, including
running in the any virus-detection software, before reinstalling the printer driver.
background See "Installing the Printer Driver" on page 47.
Installation
not starting
automatically
when CD-ROM is
inserted into
drive
If you install the printer driver by clicking Start, then Run, specify the
correct CD-ROM drive and file name (D:\msetup.exe, where D is the
CD-ROM drive).
CD-ROM drive Normally, after you insert the S900 CD-ROM, the setup window
not specified displays automatically. If it does not:
Try This
Windows
If printer driver installation did not start automatically when
you loaded the CD-ROM:
1. Double-click My Computer on the Windows desktop, then
double-click the CD-ROM drive.
For Windows XP, click Start, then My Computer, then
double-click the CD-ROM drive.
2. Double-click msetup.exe.
Mac OS
Double-click the CD-ROM icon on your desktop.
Windows
1. Double-click My Computer on the Windows desktop, then
double-click the CD-ROM drive.
For Windows XP, click Start, then My Computer, then
double-click the CD-ROM drive.
2. Double-click msetup.exe.
Mac OS
Double-click the CD-ROM icon on your desktop.