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The floors climbed amount does not seem accurate
Your device uses an internal barometer to measure elevation changes as you climb floors. A floor climbed is
equal to 3 m (10 ft.).
• Avoid holding handrails or skipping steps while climbing stairs.
• In windy environments, cover the device with your sleeve or jacket as strong gusts can cause erratic
readings.
Tips for Erratic Heart Rate Data
If the heart rate data is erratic or does not appear, you can try these tips.
• Clean and dry your arm before putting on the device.
• Avoid wearing sunscreen, lotion, and insect repellent under the device.
• Avoid scratching the heart rate sensor on the back of the device.
• Wear the device above your wrist bone. The device should be snug but comfortable.
• Warm up for 5 to 10 minutes and get a heart rate reading before starting your activity.
NOTE: In cold environments, warm up indoors.
• Rinse the device with fresh water after each workout.
Tips for Improved Body Battery Data
• Your Body Battery level updates when you sync your device with your Garmin Connect account.
• For more accurate results, wear the device while sleeping.
• Rest and good sleep charge your Body Battery.
• Strenuous activity, high stress, and poor sleep can cause your Body Battery to drain.
• Food intake, as well as stimulants like caffeine, has no impact on your Body Battery.
Tips for Erratic Pulse Oximeter Data
If the pulse oximeter data is erratic or does not appear, you can try these tips.
• Remain motionless while the device reads your blood oxygen saturation.
• Wear the device above your wrist bone. The device should be snug but comfortable.
• Hold the arm wearing the device at heart level while the device reads your blood oxygen saturation.
• Use a silicone band.
• Clean and dry your arm before putting on the device.
• Avoid wearing sunscreen, lotion, and insect repellent under the device.
• Avoid scratching the optical sensor on the back of the device.
• Rinse the device with fresh water after each workout.
My device does not display the correct time
The device updates the time and date when you sync your device to a computer or mobile device. You should
sync your device to receive the correct time when you change time zones, and to update for daylight saving
time.
If the watch hands do not match the digital time, you should align them manually
page
27).
1 Confirm that the time is set to automatic
2 Confirm that your computer or mobile device displays the correct local time.
3 Select an option:
• Sync your device to a computer
• Sync your device to a mobile device
The time and date are updated automatically.
26
(Time Settings, page
(Syncing Your Data with Your Computer, page
(Syncing Your Data with the Garmin Connect App, page
(Aligning the Watch Hands,
19).
18).
18).
Troubleshooting
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