Troubleshooting - BenQ GK100 User Manual

Troubleshooting

If your problems remain after checking this manual, please contact your place of purchase or visit the local website from
support and local customer service.
Problem
The projector does not turn on.
No Google Play.
The projector cannot project the screen on
mobile phones or laptops via USB-C cables.
The projector cannot connect with
Bluetooth speakers or headphones.
Cause
There is no power from the power cable.
Aptoide, instead of Google Play, is
provided for streaming apps download.
The mobile phones or laptops do not have
DisplayPort functionality.
The USB-C cable is not compatible.
The Bluetooth function is not enabled.
The Bluetooth device and the projector are
not within an 8 meter range of each other.
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Remedy
Plug the power cable into the AC inlet on the rear of
the projector, and plug the power cable into to the
power outlet. If the power outlet has a switch, make
sure that it is switched on.
On the BenQ Launcher home screen, select the
Aptoide icon to access the app market and download
apps for streaming contents.
Make sure the USB-C port on the device has
DisplayPort functionality (with a DisplayPort IC
inside), supports DisplayPort version 1.1 (or above)
and timings as listed in Timing chart on page
Use a USB-C Gen 3.1 cable to ensure sufficient
bandwidth for media data transmission.
Make sure the Bluetooth function on both the
Bluetooth device and the projector are enabled. See
Pairing/Connecting to a Bluetooth speaker or
headphones on page 47 for more details.
for more
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