Polycom VVX411 Manual page 2

Voicemail/Portal One-Time Setup
• Press the envelope button on your phone
• The system will ask you to reset the default
password
• Choose your password – it must be four digits
or more
• The system will ask you to record your name
– After recording your name, press # to stop
the recording
• Your new mail box is now set up
Recording a No Answer Greeting
• Press the envelope button on your phone
• Press 1 to access your voicemail
• Press 3, then press 1 again to record
Accessing Voicemail/Portal
• Press the envelope button. You may also need to
press connect
• Press 1 to access your voicemail box
• If you are out of the office (you may dial your DID
number for access)
– When you hear the greeting, press the * key
– When the system prompts, enter your
password and then press #
Retrieving Messages
• Press the envelope button
• To delete the message, press 7
• To save the message, press #
• To repeat the message, press 2
• For additional options, press 9
– To reply to the message, press 1
– To forward the message, press 2
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VOICEMAIL SETUP GUIDE
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UNIFIED BUSINESS COMMUNICATIONS
Changing the Voicemail Greeting Remotely
• Dial your direct phone number
• When you hear your voicemail greeting
• Press * then enter your password and press #
• Press options 1, 3, and 1 again to record the new
greeting
Greeting Examples
Here are some sample greetings you can personalize
for yourself and your business.
Hi, this is _____. I'm sorry I'm not available to take
your call right now. Please leave a message and I'll
get back to you as soon as possible. If your call is
urgent, please dial 0 to have me paged.
Hi, this is _____. I'm away from my office right now.
Please leave a detailed message and I'll return your
call as soon as I am able. If someone else can assist
you, please dial 0 for the switchboard.
Hello, this is _____." I'm sorry I'm unavailable. Your
call is important to me. Please leave a message and
I'll get back to you as quickly as I can. For immediate
assistance, you may also dial 0 for the front desk.
Hello, this is _____. Thank you for calling. If you need
a quick response, please email me at _____. If it's
not urgent, leave me a message and your phone
number, and I'll get back to you within 48 hours.
Have a great day.