Brother MFC-J1010DW Online User's Manual page 373

Error Message
Cannot Detect
Cannot Detect Ink
Cannot Scan XX
Comm. Error
Connection Error
Connection Failed
Cause
You installed a new ink cartridge too
quickly and the machine did not detect it.
An ink cartridge is not installed correctly.
A used ink cartridge was reinstalled.
If you are not using Genuine Brother ink,
the machine may not detect the ink
cartridge.
The ink cartridge must be replaced.
The new ink cartridge has an air bubble.
The wrong Brother model ink cartridge
was installed.
If you are not using Genuine Brother ink,
the machine may not detect the ink
volume.
The machine has a mechanical problem.
Poor telephone line quality caused a
communication error.
Other devices are trying to connect to the
Wi-Fi Direct network at the same time.
The Brother machine and your mobile
device cannot communicate during the
Wi-Fi Direct network configuration.
Action
See Related Information: Paper is
Jammed Inside and in the Front of the
Machine (Jam Inside/Front).
If you cannot print documents and
received faxes, transfer them to another
fax machine or to your computer before
disconnecting the machine so you will not
lose any important messages. Then,
disconnect the machine from the power
for several minutes and reconnect it.
See Related Information: Transfer Your
Faxes or Fax Journal Report.
Take out the new ink cartridge and
reinstall it slowly and firmly until it locks
into place.
See Related Information: Replace the Ink
Cartridges.
Remove the used ink cartridge and install
a new one.
Use a new Genuine Brother Ink Cartridge.
If the error is not cleared, call Brother
Customer Service.
Replace the ink cartridge with a new
Genuine Brother Ink Cartridge.
Slowly turn the ink cartridge so that the
ink supply port is pointing downward, and
then reinstall the cartridge.
Check the model numbers of the ink
cartridges and install the correct ink
cartridges.
Use a new Genuine Brother Ink Cartridge.
If the error is not cleared, call Brother
Customer Service.
Disconnect the machine from the power
for several minutes, and then reconnect it.
If you cannot print documents and
received faxes, transfer them to another
fax machine or to your computer before
disconnecting the machine so you will not
lose any important messages. Then,
disconnect the machine from the power
for several minutes and reconnect it.
See Related Information: Transfer Your
Faxes or Fax Journal Report.
Send the fax again or connect the
machine to another telephone line. If the
problem continues, call the telephone
company and ask them to check your
telephone line.
Make sure there are no other devices
trying to connect to the Wi-Fi Direct
network, and then try to configure the Wi-
Fi Direct settings again.
• Move the mobile device closer to your
Brother machine.
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