Troubleshooting - Philips 5000 Series User Manual

Main unit
Soundbar
• Power supply: 100-240 V ~ , 50/60 Hz
• Power consumption: 15V/1.6A
Standby power consumption: ≤ 0.5 W
•
• Dimensions (W x H x D):
900 x 65.5 x 91 mm
• Weight: 1.53 kg
• Built-in speakers: 2 x full range
(52 mm/2", 4 ohm)
Subwoofer
• Power supply: 100-240 V ~ , 50/60 Hz
• Power consumption: 20 W
Standby power consumption: ≤ 2 W
•
• Dimensions (W x H x D):
150 x 225 x 267 mm
• Weight: 2.1 kg
• Built-in speakers: 1 x low frequency
(118 mm/4.5", 6 ohm)
Remote control batteries
• 2 x AAA-R03-1.5 V
Standby information
• When the product remains inactive for
15 minutes, it automatically switches to
standby or networked standby.
• When the product (soundbar
or subwoofer remains standby
information, the power consumption in
standby is less than 2W.
• To deactivate Bluetooth connection,
press and hold the Bluetooth button
on the remote control.
• To activate Bluetooth connection,
enable Bluetooth connection on your
Bluetooth device.

7 Troubleshooting

Warning
• Risk of electric shock Never remove the
casing of the product.
To keep the warranty valid, never try to
repair the product yourself.
If you have problems using this product,
check the following points before you
request service.
If you still have a problem, get support at
www.philips.com/support.
Main unit
The buttons on the SoundBar do not work.
• Disconnect the SoundBar from the
power supply for a few minutes, then
reconnect.
Sound
No sound from SoundBar speakers.
• Connect the audio cable from your
SoundBar to your TV or other devices.
• Reset your SoundBar to its factory
settings.
• On the remote control, select the
correct audio input.
• Make sure that the SoundBar is not
muted.
Distorted sound or echo.
• If you play audio from the TV through
the SoundBar; make sure that theTV is
muted.
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