Troubleshooting Guide - Quadra-Fire CB1200-C Owner's Manual

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Troubleshooting Guide

With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a
problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be
taken. This troubleshooting guide can only be used by a qualified service technician.
Symptom
Plug in appliance -
No response.
Call light on. No fire.
No fuel in fire pot.
Call light on. No fire.
Partially burned fuel in fire pot.
Call light on. No fire.
Unburned pellets in fire pot.
Slow or smoky start-up.
No call light. Appliance does
not begin start sequence.
23
Possible Cause
No current to outlet.
7 amp fuse defective.
#3 snap disc tripped or defective.
Control box defective.
Out of fuel.
#2 snap disc may be defective.
Vacuum switch not closing, no vacuum.
Control box defective.
Fire pot clean-out plate not closed.
Fire pot is dirty (missed ignition).
Fire pot clean-out plate not closed.
Fire pot is dirty.
The ignition hole between the igniter bracket and fire
pot is blocked.
Igniter not working.
Control box defective.
Fire pot clean-out plate not closed.
Fire pot is dirty.
Excessive amount of fuel at start-up.
Dirty exhaust and/or venting system.
Thermostat not set to a high enough temperature.
Snap Disc #3 tripped.
No power.
Fuse blown.
Connections at thermostat and/or appliance not
making proper contact.
Defective thermostat or thermostat wiring.
Control box defective.
Check circuit breaker at service panel.
Replace fuse.
Reset or replace snap disc.
Replace control box.
Check hopper. Fill with fuel.
Replace snap disc.
Check
and operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition, clear
and connected at both ends.
Check thermocouple is in good condition and
plugged in properly.
Make sure venting system is clean.
Make sure front door is closed.
Replace control box.
Check that fire pot clean-out plate is fully closed.
Clean fire pot. Make sure there is no clinker
in the fire pot; see Cleaning Fire pot with
Cleaning Rod & Fire pot Scraper on page 18.
Clinkers may have to be broken up with fire pot
clean-out tool or other means.
Check that fire pot clean-out plate is fully closed.
Clean fire pot. Make sure there is not a clinker
in the fire pot. Clinkers may have to be pushed
out of fire pot with fire pot clean-out tool or other
means.
Scrape with solid piece of wire.
Remove ash drawer to see if igniter is glowing
red on start-up.
Check igniter wires for good connection.
Replace igniter using 1/4 inch (6mm) male /
female spade connectors.
Replace control box.
Check that fire pot clean-out is fully closed.
Clean fire pot. Make sure there is not a clinker
in the fire pot. Clinkers may have to pushed out
of fire pot with fire pot clean-out tool or other
means.
Reduce feed rate using feed rate adjustment
control rod located inside hopper.
Check for ash build up in appliance, including
behind rear panels, firebox, heat exchanger,
exhaust blower and venting.
Adjust thermostat above room temperature.
Reset snap disc.
Connect to power.
Replace fuse.
Check connections at thermostat and appliance.
Replace thermostat or wiring.
NOTE: To test thermostat and wiring, use
a jumper wire at the thermostat block on the
appliance to by-pass thermostat and wiring.
Replace control box.
7027-802K
Corrective Action
exhaust blower is plugged in
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