Kohler K-1913 Homeowner's Manual page 22

Troubleshooting (cont.)
Symptoms
18. Door will not stay in the
raised position.
19. Seal will not remain
inflated.
1128532-5-H
Probable Causes
A. One or both counterweights are
not attached.
B. Door bumper needs adjustment.
C. The mounting bracket is not
adjusted properly.
D. There is excessive wear on latch
pin and/or strike plate.
E. The handle/latch mechanism
inside the door is not working.
A. There is a loose wire connection
under the door.
B. Error code on the controller is
activated.
C. Primary seal may be leaking.
22
Recommended Action
A. Attach the counterweight(s).
B. Adjust the door bumper as needed.
C. Adjust the mounting brackets
inward using the slots.
D. Apply a small amount of oil to the
face of the strike plate, replace the
strike plate, or call the Customer
Care Center using the information
provided on the back page of this
manual.
E. Call the Customer Care Center
using the information provided on
the back page of this manual.
A. Check the 10-pin wire connection
located behind the plate on the
bottom of the door, opposite the
drain end.
B. Reset the controller. To do this:
Lower the door.
Quickly tap the door switch
five times within 2 seconds.
For controllers date coded
before June, 2015, wait 3
seconds, then tap the switch 11
times within a 5 second span.
For controllers date coded after
June, 2015, raise the door into
the latched position.
The controller should beep
three to five times to indicate
the issue has been resolved,
then go quiet.
With the door in the down
position, confirm the error code
has been removed by pressing
the door switch one time. If the
controller continues to beep,
repeat the preceding steps until
the error code is cleared.
Once the error code is cleared,
identify and correct the
problem that caused the error
code. Begin troubleshooting
any problems with the bath by
running it through multiple fill
and drain sequences, and note
any symptoms.
C. Call the Customer Care Center
using the information provided on
the back page of this manual.
Kohler Co.