Kohler K-1913 Homeowner's Manual page 21

Troubleshooting (cont.)
Symptoms
17. Water splashes off the
drip tray onto the floor.
Kohler Co.
Probable Causes
F. The level sensor circuit is not
detecting water within 2
minutes of raising the door for
controllers date coded before
June, 2015, or within 5 minutes
for controllers date coded after
June, 2015.
G. The drain valve is not working.
H. The wire connections are loose.
I. The internal wire connections
inside the door are loose.
J. The primary seal system is not
operating properly or the air
line may be pinched.
K. The secondary seal systems are
not operating properly or the air
line may be pinched.
L. There is an air leak inside the
door.
M. The compressor is not working.
N. The pressure switch inside the
door is not working or is
leaking air.
O. The controller is not working.
A. The brush seal is not installed
or is not adjusted correctly.
B. The bath is not leveled properly.
C. The door gap is too big because
the pulley assembly is not
properly adjusted.
D. Water is splashing over the top
of the seal.
21
Recommended Action
F. Check the level probes and wires
for proper connection to the
controller.
G. Replace the drain valve or call the
Customer Care Center using the
information provided on the back
page of this manual.
H1. Check the power cord from the
outlet to the controller.
H2. Check the drain valve power cord
to the controller.
H3. Check the level probe wiring to the
controller.
H4. Check the limit switch wiring to
the controller.
H5. Check the door power cord to the
controller.
I. Call the Customer Care Center
using the information provided on
the back page of this manual.
J. Call the Customer Care Center
using the information provided on
the back page of this manual.
K. Call the Customer Care Center
using the information provided on
the back page of this manual.
L. Call the Customer Care Center
using the information provided on
the back page of this manual.
M. The compressor needs to be
replaced. Call the Customer Care
Center using the information
provided on the back page of this
manual.
N. Call the Customer Care Center
using the information provided on
the back page of this manual.
O. The controller needs to be replaced.
Call the Customer Care Center
using the information provided on
the back page of this manual.
A. Install or adjust the brush seal.
B. Check the back ledge and the sides
of the bath for level. Adjust the feet
until the bath is level if needed.
C. Adjust the pulley assembly inward.
D. Lower the water level when filling
the bath. Reduce sudden
movements when bathing.
1128532-5-H