Kohler K-1913 Homeowner's Manual page 14

Troubleshooting (cont.)
Symptoms
8. The seal will not deflate
when the water level is
below the sensor probes
(door cannot be lowered).
1128532-5-H
Probable Causes
A. Level probes are dirty.
B. The door switch has not been
pressed.
C. One or both limit switches are
not making contact or are
damaged.
D. The internal wire connections in
the door are loose.
E. The controller is not working.
The pressure switch or solenoid
F.
vent valves inside the door are
not working.
G. Error code in the controller has
been activated (beeping sound
is heard).
14
Recommended Action
A. Clean off both level probes.
B. Press the door switch to initiate
deflation.
C. Confirm the counterweights do not
contact the receptor when the door
is up. If there is contact the
receptor drain is not low enough in
the subfloor. Enlarge the drain
cutout and lower the receptor or
raise the bath using the adjustable
feet.
D. Call the Customer Care Center
using the information provided on
the back page of this manual.
E. Replace the controllers or call the
Customer Care Center using the
information provided on the back
page of this manual.
Call the Customer Care Center
F.
using the information provided on
the back page of this manual.
G1. Reset the controller. To do this:
Lower the door.
Quickly tap the door switch
five times within 2 seconds.
For controllers date coded
before June, 2015, wait 3
seconds, then tap the switch 11
times within a 5 second span.
For controllers date coded after
June, 2015, raise the door into
the latched position.
The controller should beep
three to five times to indicate
the issue has been resolved,
then go quiet.
With the door in the down
position, confirm the error code
has been removed by pressing
the door switch one time. If the
controller continues to beep,
repeat the preceding steps until
the error code is cleared.
Once the error code is cleared,
identify and correct the
problem that caused the error
code. Begin troubleshooting
any problems with the bath by
running it through multiple fill
and drain sequences, and note
any symptoms.
Kohler Co.