Panasonic KX-TGW420 Operating Instructions Manual page 33

Making/answering calls, intercom
Problem
Noise is heard, sound cuts in and
out.
The unit does not ring.
I cannot make a call.
I cannot make long distance calls. R Make sure that you have long distance service.
Caller ID
Problem
Caller information is not displayed. R You must subscribe to Caller ID service. Contact your phone
Caller information is displayed
late.
Time on the unit has shifted.
The 2nd caller's information is not
displayed during an outside call.
For assistance, please visit http://shop.panasonic.com/support
TGW420_(en)_OI_1226_ver06.pdf 33
Cause/solution
R You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R The ringer volume is turned off. Adjust the ringer volume
(page 13,20).
R Do not disturb mode is turned on. Turn it off (page 13).
R The dialing mode may be set incorrectly. Change the setting
(page 11).
Cause/solution
service provider for details.
R If your unit is connected to any additional telephone equipment
such as a Caller ID box or cordless telephone line jack, plug the
unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R The name display service may not be available in some areas.
Contact your phone service provider.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
R Depending on your phone service provider the unit may display
the caller's information at the 2nd ring or later.
R Move closer to the base unit.
R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to "Off" (page 11).
R In order to use Caller ID, call waiting, or Call Waiting Caller ID
(CWID), you must first contact your phone service provider and
subscribe to the desired service.
After subscribing, you may need to contact your phone service
provider again to activate this specific service, even if you
already subscribed to both Caller ID and Call Waiting with Caller
ID services (CWID).
Useful Information
33
2019/12/26 13:15:33