Getting Help - Enterasys Matrix E1 1H582-51 Software Manual

1.3

GETTING HELP

For additional support related to this device or document, contact Enterasys Networks using one of
the following methods:
World Wide Web
Phone
Internet mail
To send comments concerning this document to the Technical Publications Department:
techpubs@enterasys.com
Please include the document Part Number in your email message.
Before calling Enterasys Networks for technical support, have the following information
ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
http://www.enterasys.com/support
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
support@enterasys.com
To expedite your message, please type [Add Keyword] in the subject line.
Getting Help
Introduction 1-3