Alcatel-Lucent Enterprise ALE-30h User Manual page 43

User Manual
Belonging to a group does not affect the management of direct calls. A specific telephone within a group
can always be called by using its own number.
2.54 Calling an internal contact on his/her pager
The number called does not answer and you know that the person called has a pager:
•
Paging programmed key. The programmed key has to be configured by the system.
•
Paging in progress is displayed.
Your contact can answer from any telephone in the system.
2.55 Answering a call on your pager
A call on your pager can be answered from any telephone within the system.
Your pager beeps.
•
Answer paging programmed key. The programmed key has to be configured by the system.
•
Enter your group number.
2.56 Calling a contact on his/her loudspeaker
Your internal contact does not answer. If authorised, you can remotely activate her/his phone:
•
Your contact does not reply.
•
Interphony
You are connected to the loudspeaker on your contact's phone (if he/she has the hands-free function).
2.57 Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group:
•
Off hook.
•
Number of broadcast group
•
or Hang up.
The message will only be broadcast on terminals not in use and which have a loudspeaker.
2.58 ACD: Agent set/ Supervisor station
2.58.1 Agent set
A call center solution allows optimum distribution of calls to agents according to their availability and
skills.
2.58.2 Open an agent session (login) – Agent set
•
Select the ACD application.
•
Login
•
Select the agent and validate.
•
•
Depending the displayed information, enter your password or confirm.
ACD application welcome screen is displayed.
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Speak, you have 20 seconds.
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