IBM BladeCenter S Problem Determination And Service Manual page 77

Remote video displays but local video does not
If remote video displays, but local video does not, the problem might be caused by
the advanced management module.
Problem
Remote video sessions display normally, but local video does not display.
Investigation
Perform these steps to resolve the problem:
1. Verify that the local monitor is powered on and that it is operational.
2. Reseat the advanced management module.
3. Save the configuration for the advanced management module.
For more information about saving and restoring previously saved
configurations, see the IBM BladeCenter Advanced Management Module User's
Guide.
4. Reset the advanced management module to the default configuration.
Important: Resetting the advanced management module will shut down the
external ports for all I/O modules, which will disrupt all network connectivity.
After the advanced management module resets with the default configuration,
it will attempt to obtain a DHCP address before using the default IP address
(192.168.70.125) and subnet mask (255.255.255.0). Remove the Ethernet cable
from the advanced management module if you do not want it to attempt to
obtain a DHCP address.
a. Insert a paper clip into the pin hole on the back of the advanced
management module.
b. Push the paper clip in all the way and hold it for approximately 10 seconds.
The advanced management module will reset and the fan modules will run
at full speed, which is clearly audible.
c. Remove the paper clip from the pin hole.
5. If the local video now works, the problem is in the configuration of the
advanced management module.
6. If the problem persists, call IBM .
Local video displays but remote video does not
If local video displays, but remote video does not, there might be a problem with
the network or with the browser.
Problem
Local video sessions display normally, but remote video does not display.
Investigation
Perform these steps to resolve the problem:
1. Verify that the browser you are using does not have pop up windows disabled.
2. Verify that the video for the blade server is configured to a supported video
mode:
v 640 x 480 resolution - 60 Hz, 72 Hz, 75 Hz, or 85 Hz refresh rate
v 800 x 600 resolution - 60 Hz, 72 Hz, 75 Hz, or 85 Hz refresh rate
Chapter 3. Troubleshooting
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