Detroit Diesel 60 Series Operator's Manual page 84

• Service by trained personnel.
• Sales teams to help determine your
specific power requirements.
• In many areas, emergency service 24
hours a day.
• Complete parts support including
reliabilt components.
• Product information and literature.
We recognize however, that despite
the best intentions of everyone con-
cerned, misunderstandings may occur.
Normally, any situation that arises in
connection with the sale, operation or
service of your product will be handled
by the authorized service outlet in your
area (in the U.S. and Canada check the
Yellow Pages for the Detroit Diesel ser-
vice outlet nearest you).
To further assure your complete satis-
faction, we have developed the follow-
ing procedure to be followed in the
event you have a problem that has not
been handled satisfactorily.
Step One
Discuss your problem with a member of
management from the authorized ser-
vice outlet. Frequently, complaints are
the result of a breakdown in communi-
cation and can quickly be resolved by a
member of management. If you have
already discussed the problem with the
Sales or Service Manager, contact the
General Manager. If your complaint orig-
inates with a dealer, explain the matter
to a management member of the dis-
tributorship with whom the dealer has
his service agreement.
Step Two
When it appears that your problem can-
not readily be resolved at the distributor
level without additional assistance, con-
tact the Detroit Diesel Regional Product
Support or Operations Manager respon-
sible for your local distributor. You will
be assisted by a member of the Man-
ager's staff, depending upon the nature
of your problem.
Prior to this contact, have the follow-
ing information available:
• Engine serial number*_____________
• Name and location of authorized ser-
vice outlet.
• Type and make of equipment.
• Engine model and serial number.
• Engine delivery date and accumulated
miles or hours of operation.
• Nature of problem.
• Chronological summary of engine's
history.
*Important: Your engine serial number
should be written on the line provided. It
will identify your model and all service
parts, plus provide warranty and
extended coverage information.
Step Three
If you are still not satisfied, present the
entire matter in writing or by phone to:
Vice President, Customer Assurance
Detroit Diesel Corporation
13400 Outer Drive, West
Detroit, Michigan 48239-4001
Phone: (313) 592-7357
FAX: (313) 592-7888
When contacting the regional or home
office, please keep in mind that ultimately
your problem will likely be resolved at the
distributorship or dealership, utilizing their
facilities, equipment, and personnel.
Therefore, it is suggested that you follow
the above steps in sequence when experi-
encing a problem.
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