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MACINTOSH-SPECIFIC PROBLEMS
At startup, a dialog box
appears telling you that
either the driver failed to
load or the tablet
preferences have not yet
been created.
You suspect the pen
display preferences may be
corrupted, or want to make
certain that all settings are
at their factory defaults.
The tablet portion of the pen display was not detected at startup.
Make sure the USB interface cable is securely connected to the
converter unit and to an active USB port on your computer.
Make sure also that Cintiq's power light is on and is glowing blue.
If your pen display is plugged into a USB hub, make sure the hub is
connected and active. If this does not correct the problem, see
"Troubleshooting" on page 37.
From the G
menu, select the U
O
P
. Select USB from the H
ROFILER
list. A Wacom USB pen display model should be listed. If a pen
display model is not listed, check the pen display's USB cable
connection or try plugging the pen display into a different USB port.
If this does not help, contact Wacom for Technical Support.
See "Technical support options" on page 51.
Use the Wacom Tablet Utility to work with your preferences.
Close any open applications. Open the main A
Then open the W
ACOM
U
.
TILITY
•
It is a good idea to first back up your tablet preferences. In the
W
T
U
ACOM
ABLET
. Then click B
USERS
•
Then, delete the tablet preferences as follows:
Single user. When the utility starts, select C
click on the R
EMOVE
pen display driver loads it will create a new preferences file with
the factory defaults.
•
Multiple users. When the utility starts, select A
on the R
button. Log out, then log back in. When the pen
EMOVE
display driver loads it will create new preferences files with the
factory defaults.
You can quickly restore tablet preferences that have been backed up
for the C
URRENT USER
button within the utility.
Note: Do not manually remove the W
the main L
IBRARY
be removed when uninstalling the Wacom software driver, and
then only when using the W
Recalibrate the pen display.
folder and launch the S
TILITIES
ARDWARE
T
folder and run the W
ABLET
dialog box, select C
TILITY
... and follow the prompts.
ACKUP
button. Log out, then log back in. When the
or A
by clicking on the R
LL USERS
ACOM
P
P
REFERENCE
ANES
T
ACOM
section of the C
ONTENTS
folder.
PPLICATIONS
T
ACOM
ABLET
or A
URRENT USER
and
URRENT USER
and click
LL USERS
ESTORE
T
.
file from
ABLET
PREFPANE
folder. This file is only to
U
.
ABLET
TILITY
Troubleshooting
YSTEM
LL
...
Page 49
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Table of Contents
Troubleshooting
