Pen Tablet Troubleshooting; General Problems - Wacom Cintiq 12 WX DTZ-1200W Installation Manual & Hardware Manual

PEN TABLET TROUBLESHOOTING

If you encounter problems with the tablet portion of your Cintiq, see the following tables.
Your problem may be described here, and you can try the solution offered. Be sure you refer to the
Cintiq Read Me file for the latest information.
For additional information, visit Wacom's web site at http://www.wacom.com/productsupport

GENERAL PROBLEMS

The computer does not
have an available USB port.
The pen display power LED
is off.
The pen works only in
mouse mode, and does
not draw with pressure
sensitivity.
The pen does not draw with
pressure sensitivity.
Clicking is difficult.
The pen selects everything
or will not stop drawing.
Troubleshooting
Page 44
Check if there is an available USB port on a USB hub. If not
available, you will need to add a USB hub or USB card.
Make sure the pen display power switch is turned on.
Check that the AC power adapter is plugged into both the pen
display converter unit and an active power outlet, and that the green
light on the power adapter is on. Check also that the pen display
cable is properly connected to the converter unit. (To unplug the
Cintiq cable, squeeze the connector side clips to release the
connector.)
Use only the power adapter that came with the pen display; other
adapters may damage your product.
The tablet driver software was not installed or did not load properly.
Make sure the tablet driver software is installed and functioning.
Install the pen tablet driver software in accordance with the
instructions found in the Installation section of this manual.
Some applications require that you turn on the pressure capabilities
within the application or selected tool before the pen will respond as
a pressure-sensitive tool.
Open the Wacom Tablet control panel and go to the P
Try using a lighter T
IP
Open the Wacom Tablet control panel and go to the P
Move the T F slider toward F
IP EEL
and increase the C
LICK
"Testing Cintiq" on page 37.
F .
EEL
, or select the D
IRM
T setting. If this does not help, see
HRESHOLD
tab.
EN
tab.
EN
... button
ETAILS