Ford 1997 Crown Victoria Manual page 269

Complaints involving vehicles in which
applicable new vehicle limited warranties have
expired at receipt of your application are not
eligible. Eligibility may differ according to state
law. For example, see the unique brochures for
California and Wisconsin purchasers/lessees.
How does the Board Work?
The Board consists of:
three consumer representatives
a Ford or Lincoln/Mercury dealer
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete
the application in the DSB brochure and mail it
to the address provided on the application form.
Your application is reviewed and, if it is
determined to be eligible, you will receive an
acknowledgment indicating:
the file number assigned to your application
the toll-free phone number of the DSB's
independent administrator
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
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