Ford 1997 Crown Victoria Manual page 266

If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
In the U.S., contact:
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
Please have the following information available
when contacting Ford Customer Assistance:
your telephone number (both business and
home)
the name of the dealer and the city where the
dealership is located
the year and make of your vehicle
the date purchased
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