Ford 1997 Contour Manual page 234

Please have the following information available when contacting
Ford Customer Assistance:
your telephone number (both business and home)
the name of the dealer and the city where the dealership is
located
the year and make of your vehicle
the date purchased
the current mileage on your vehicle
your Vehicle Identification Number (VIN) listed on your
vehicle ownership license
Vehicle Identification Number (VIN/Serial Number)
If you still have a complaint involving a warranty dispute, you
may wish to contact the Dispute Settlement Board (U.S. only) or
the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in
Canada.
Customer Assistance
239