Ford 1997 Aspire Manual page 219

Please have the following information available
when contacting the Customer Assistance Centre:
your telephone number (both business and
home)
your Vehicle Identification Number (VIN)
listed on your owner card and/or your
vehicle ownership license.
the year and make of your vehicle
the date purchased
the name of the dealer and the city where the
dealership is located
the current mileage on your vehicle.
Mediation/Arbitration Program
(Canada Only)
In those cases where you continue to feel that
the efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration
program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the
need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial Arbitrators review
the positions of the parties, make decisions and,
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