How Onstar Service Works; Your Responsibility - Chevrolet 2008 Silverado 1500 Pickup Owner's Manual

How OnStar Service Works

Your vehicle's OnStar system has the capability
of recording and transmitting vehicle information.
This information is automatically sent to an OnStar
Call Center at the time of an OnStar button press,
Emergency button press or if your airbags or AACN
system deploys. The vehicle information usually includes
your GPS location and, in the event of a crash, additional
information regarding the accident that your vehicle has
been involved in (e.g. the direction from which your
vehicle was hit). When you use the Virtual Advisor feature
of OnStar Hands-Free Calling, your vehicle also sends
OnStar your GPS location so that we can provide you
with location-based services.
OnStar service cannot work unless your vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar service
also cannot work unless you are in a place where the
wireless service provider OnStar has hired for that area
has coverage, network capacity and reception when the
service is needed, and technology that is compatible
with the OnStar service. Not all services are available
everywhere, particularly in remote or enclosed areas,
or at all times.
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Location information about your vehicle is only available
if the GPS satellite signals are unobstructed and
available.
Your vehicle must have a working electrical system
(including adequate battery power) for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service to you at any particular time or place.
Some examples are damage to important parts of your
vehicle in an accident, hills, tall buildings, tunnels,
weather or wireless phone network congestion.

Your Responsibility

Increase the radio volume if you cannot hear the OnStar
advisor. If the light next to the OnStar buttons is red,
this means that your system is not functioning properly
and should be checked by your dealer/retailer. If the
light appears clear (no light is appearing), your OnStar
subscription has expired. You can always press the
OnStar button to confirm that your OnStar equipment
is active.