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Customer Assistance Information
Customer Sati#action
Procedure
Your satisfaction and goodwill are
important to your dealer and Chevrolet.
Normally, any concern with the sales
transaction or the operation of your
vehicle will be resolved by yo1
Sales or Service Departments
Sometimes, however, despite
intentions of all concerned,
misunderstandings can occur
concern has not been resolve(
1:
t
r-dealer's
he best
If
your
to your
satisfaction, the following steps should
be taken:
STEP ONE
-
Discuss your concern
with a member of dealership
management. Normally, concerns can
be quicltly resolved at that level.
If
the
matter has already been reviewed with
the Sales, Service, or Parts Manager,
contact the owner of the dealership or
the General Manager.
STEP TWO
-
If
after contacting a
member
of
dealership management, it
appears your concern cannot be
resolved by the dealership without
further help, contact the Chevrolet
Customer Assistance Center by calling
1-800-222-1020.
In
Canada, contact
GM of
Canada Customer Assistance
Center in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact
GM
North American
Export Sales in Canada by calling
1-905-644-4112.
For prompt assistance, please have the
following information available to give
the Customer Assistance
Representative:
Your name, address, home and
business telephone numbers
Vehicle Identification Number (This
is available from the vehicle
registration or title, or the plate at the
left top of the instrument panel and
visible through the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of concern
We encourage you to call the toll free
number listed previously in order to
give your inquiry prompt attention.
However, if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.
0.
Box 7047
Troy,
MI
48007-7047
mileage
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