How Onstar Service Works - Cadillac 2010 DTS Owner's Manual

How OnStar Service Works

Q
: This blue button connects you to a specially
trained OnStar advisor to verify your account information
and to answer questions.
]
: Push this red emergency button to get priority help
from specially trained OnStar emergency advisors.
X
: Push this button for hands-free, voice-activated
calling and to give voice commands for turn-by-turn
navigation.
Crisis Assist, Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock, Roadside Assistance,
Turn-by-Turn Navigation and Hands-Free Calling are
available on most vehicles. Not all OnStar services are
available on all vehicles. For more information see the
OnStar Owner's Guide or visit www.onstar.com (U.S.)
or www.onstar.ca (Canada), contact OnStar at
1-888-4-ONSTAR (1-888-466-7827) or TTY
1-877-248-2080, or press
advisor 24 hours a day, 7 days a week.
For a full description of OnStar services and system
limitations, see the OnStar Owner's Guide in the
glove box.
1-24
Q to speak with an OnStar
OnStar service is subject to the OnStar terms and
conditions included in the OnStar Subscriber
Information.
OnStar service cannot work unless the vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar
service also cannot work unless the vehicle is in a place
where the wireless service provider OnStar has hired
for that area has coverage, network capacity and
reception when the service is needed, and technology
that is compatible with the OnStar service. Not all
services are available everywhere, particularly in remote
or enclosed areas, or at all times.
The OnStar system can record and transmit vehicle
information. This information is automatically sent to an
OnStar call center when
if the airbags or ACR system deploy. This information
usually includes the vehicle's GPS location and, in the
event of a crash, additional information regarding the
crash that the vehicle was involved in (e.g. the direction
from which the vehicle was hit). When the virtual advisor
feature of OnStar hands-free calling is used, the vehicle
also sends OnStar the vehicle's GPS location so they can
provide services where it is located.
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