Polycom VVX 250 User Manual page 12

• Call Transfer
When transferring a call to another party, there is an option to talk to the party
before the transfer completes (consultative) or can be a blind transfer (without
talking to the other party).
To perform a consultative transfer:
1. From Lines or Calls view, press Transfer. The active call is held.
2. From the Dialler, press Consultative and place a call to the party to
transfer the call to.
3. Connect and talk with the person, and then press Transfer. To cancel the
transfer before the call connects, press Cancel.
To perform a blind transfer:
1. From Lines or Calls view, press Transfer. The active call is held.
2. From the Dialler, press Blind, and place a call to the party want to
transfer the call to. If you don't see Blind, press More, and then Blind.
The call automatically transfers to the party you specified.
•
Call forwarding
To enable call forwarding: From Home View, press Forward. Select the
forwarding type to enable, type a forwarding number, and press Enable.
To disable call forwarding: From Home View, press Forward. Select the
forwarding type to disable, and press Disable.
To enable per-call forwarding: As your phone rings, press Forward, enter the
forwarding number, and press Forward again.
• Call Park and Retrieval
Parking a call is very similar to putting a call on hold. The key difference is, when
placing a call on hold it can only be retrieved from the phone that put the call on
hold. With Call Park, a call can be placed on hold and picked up from ANY phone
within the same group.
To park a call: Press Transfer. Dial *68. Enter the extension to place the call
against and Press # or follow the IVR prompts to place the call against the same
user.
To retrieve a parked call: Dial *88. Enter the extension the call was placed and
Press # or follow the IVR prompts to place the call against the same user. The
call will immediately be connected.
• Do Not Disturb
Enabling Do Not Disturb (DND) prevents the phone from ringing and sends all
incoming calls directly to voicemail. All calls received while DND is enabled will
be logged to the Recent Calls list.
To toggle Do Not Disturb on and off, from Home view, select DND. If the phone is
idle, press DND.
Polycom VVX 250 350 AND 450 User Guide Page 12 of 17