Table of Contents
Advertisement
Blinking Pattern
2
2
2
2
2
2
2
2
3
3
3
3
3
3
Camera status light: Indicates whether the camera is in use.
● Solid white — Camera is in use.
● Off — Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
● Solid white — Caps Lock enabled.
● Off — Caps Lock disabled.
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
1
2
3
4
5
6
7
8
1
2
3
4
5
6
Problem description
CPU failure
System Board failure
(included BIOS corruption or
ROM error)
No Memory / RAM detected
Memory / RAM failure
Invalid memory installed
System board / Chipset Error
LCD failure (SBIOS message)
LCD failure (EC detection of
power rail failure)
CMOS battery failure
PCI or Video card/chip failure
BIOS recovery image not
found
BIOS recovery image found
but invalid
Power rail failure
Flash corruption detected by
SBIOS.
Suggested resolution
Run the Intel CPU diagnostics
tools. If problem persists,
replace the system board.
Flash latest BIOS version. If
problem persists, replace the
system board.
Confirm that the memory
module is installed properly. If
problem persists, replace the
memory module.
Reset and swap memory
modules amongst the slots. If
problem persists, replace the
memory module.
Reset and swap memory
modules amongst the slots. If
problem persists, replace the
memory module.
Replace the system board.
Replace the LCD module.
Replace the system board.
Reset the CMOS battery
connection. If problem
persists, replace the RTC
battery.
Replace the system board.
Flash latest BIOS version. If
problem persists, replace the
system board.
Flash latest BIOS version. If
problem persists, replace the
system board.
Replace the system board.
Replace the system board.
Troubleshooting
73
Advertisement
Table of Contents
