Troubleshooting Connections; Command Workstation Does Not Respond; Create A Job Error Report - Canon imagePRESS Server В5000 Manual

Troubleshooting connections

If you cannot connect to the imagePRESS Server or locate the imagePRESS Server from your computer, contact the
network administrator.
The administrator may need to troubleshoot your network connections and check settings on the servers that you
print to. If settings have changed, it may be necessary to reconfigure the imagePRESS Server (see Configuration and
Setup).
If you can connect to the imagePRESS Server with another utility, you may need to reconfigure the Command
WorkStation connection to the imagePRESS Server.
If you configured the imagePRESS Server and set up client computers and network servers according to the
instructions in Configuration and Setup, print a Test Page. If you can print the Test Page but still cannot print a
document from a remote computer, contact your network administrator to troubleshoot the network connection.
If you cannot connect and cannot print a Test Page, check the printer control panel for error messages.

Command WorkStation does not respond

You can try different actions when Command WorkStation does not respond.
If the Command WorkStation windows do not update:
•
Log off and then quit Command WorkStation.
•
Restart Command WorkStation or restart the computer.
If the Command WorkStation windows do not update or no jobs are displayed, and the mouse has no effect (you
cannot select a job or a window, use a right mouse command, or select a menu item), the imagePRESS Server is
offline or network communication has failed.
To force an exit from Command WorkStation:
•
Windows: Press Ctrl-Alt-Delete and use the Task Manager to close Command WorkStation.
•
Mac OS X: Choose Apple menu > Force Quit, select Command WorkStation, and then click Force Quit. Or, press
Command+Option+Esc, select Command WorkStation, and then click Force Quit.
•
At the imagePRESS Server, disconnect and reconnect the network cable, and then try printing a Test Page or
Configuration page.
•
If printing fails, restart the imagePRESS Server.

Create a job error report

If you encounter any errors while processing or printing a job, you can create a job error report in Command
WorkStation for troubleshooting purposes.
The job error report can be sent to technical support.
1 Select a job in the Printed or Held list in Command WorkStation.
2 Press Ctrl (Windows) or Command (Mac OS) at the same time as you right-click.
3 Click Create Error Report.
Utilities
Command WorkStation
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