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7.7
Other Information Required for Error Analysis
The following information is also needed to analyze the malfunction (especially a communication error).
1. Check the circles below if they are applicable.
-
Cleared by turning ON/OFF the power.
-
Cleared by performing [FS-11 FAX CLEAR MODE] - [Custom Initialize] - [Clear Data].
Notes:
The image data and the job being performed are erased by this operation (including printer data
other than FAX data).
-
Cleared by replacing the board.
-
Not cleared.
2. Occurrence frequency
-
Frequently (occurring daily or always)
-
Sometimes (about once a week)
-
Only once
3. When a communication error has occurred, turn ON the circuit monitor for the line 1 or 2 by
performing FS-13-338, and check the condition of the fax communication with the tone from the
speaker.
Notes:
Change the value of FS-13-338 to "0" to turn OFF the circuit monitoring function after the
checking is finished.
-
Signals from the transmitter and that from the receiver clash.
→ Check the model name of the other side machine.
-
Noise has occurred on the circuit.
→ Ask the telephone (or telecommunications) company if the line condition is normal.
-
Busy tone is heard from the other side machine during the communication.
→ Ask by phone if the other side machine has any problem. If it does not, check its model name.
-
Others (describe condition): ________________________________________________
4. Condition of the equipment when the problem occurred
-
Display
Which one is being displayed on the LCD?
Home screen
Energy saver screen
Describe the items displayed on the LCD in detail: _____________________________
What is the LEDs' status?
MEMORY RX lamp: ON
MAIN POWER lamp: ON
-
Condition of the equipment
1st drawer (size =
2nd drawer (size =
3rd drawer (size =
4th drawer (size =
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Copying operation
Fax operation
screen
screen
) No paper Paper present
) No paper Paper present
) Not installed No paper Paper present LCF
) Not installed No paper Paper present LCF
7 - 11
Printing operation
screen
GD-1370
TROUBLESHOOTING
7
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