Toshiba GD 1080 Service Handbook
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Toshiba GD 1080 Service Handbook

Toshiba GD 1080 Service Handbook

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SERVICE HANDBOOK
FACSIMILE (FOR DP4500/3500)
Copyright TOSHIBA TEC CORPORATION 2001
ALL RIGHTS RESERVED
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GD1080/1090

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  • Page 1 Page marked by that bookmark. Click the Thumbnails to open the overview area and display thumbnail images of each document page. Click a thumbnail to go to the Page marked by that thumbnail. Copyright TOSHIBA TEC CORPORATION 2001 ALL RIGHTS RESERVED...
  • Page 2 GENERAL PRECAUTIONS REGARDING THE INSTALLATION AND SERVICE FOR DP4500/3500 AND GD1080/1090 The installation and service should be done by a qualified service technician. Transportation/Installation • When transporting/installing the copier, employ two persons and be sure to use the positions as indicated below.
  • Page 3 Main Service Parts for Safety • The breaker, door switch, fuse, thermostat, thermofuse, thermistor, etc. are particularly important for safety. Be sure to handle/install them properly. Cautionary Labels • During servicing, be sure to check the rating plate and the cautionary labels such as “Unplug the power cord during service”, “Hot area”, “Laser warning label”...
  • Page 4 1. ERROR CODES 2. SELF-DIAGNOSIS MODE 3. TROUBLESHOOTING 4. PRECAUTIONS FOR INSTALLATION OF FAX UNIT 5. UPDATING THE FIRMWARE...

  • Page 5: Table Of Contents

    Other Information Required for Error Analysis ................ 3-11 4. PRECAUTIONS FOR INSTALLATION OF FAX UNIT ..............4-1 Installation of Fax Unit ......................4-1 Country/Region Code ......................4-2 5. UPDATING THE FIRMWARE ...................... 5-1 GD1080/1090 CONTENTS October 2000 © TOSHIBA TEC...

  • Page 6: Error Codes

    : X X X X X X X FILE NO. DATE TIME DURATION PGS DEPT MODE STATUS 12.01 09:00 00:55 ABCD G3 xxx OK xx Status code Error code October 2000 © TOSHIBA TEC 1 - 1 GD1080/1090 ERROR CODES...
  • Page 7 Reception of DCN DCN was received. Poor image quality Quality of the received image is poor. Retry the transmission. Image memory error Hardware is defective. GD1080/1090 ERROR CODES 1 - 2 October 2000 © TOSHIBA TEC...
  • Page 8 16800 19200 21600 300 x 300 24000 26400 28800 31200 33600 [Example of the indication of a status code] MMR (encoding system) 8 x 15.4 (resolution) 14400 (transmission speed) October 2000 © TOSHIBA TEC 1 - 3 GD1080/1090 ERROR CODES...

  • Page 9: Error Messages

    Memory is abnormal during the memory communication Software overdrive WDT communication terminated due COMMUNICATION to software overdrive ERROR Hardware noise Communication terminated due to COMMUNICATION software overdrive caused by hard- ERROR ware noise GD1080/1090 ERROR CODES 1 - 4 October 2000 © TOSHIBA TEC...

  • Page 10: Self-Diagnosis Mode

    Note : To finish the self-diagnosis mode, turn the power OFF and then back ON. Do not cancel the mode using the keys “0” and “9”. (A malfunction may be caused because the start-up process is not per- formed properly.) October 2000 © TOSHIBA TEC 2 - 1 GD1080/1090 SELF-DIAGNOSIS MODE...

  • Page 11: Test Mode (03)

    (Code) (End) (2) Dialing test [Operation procedure] [C/S] [0] [3] [FAX] ([FAX]) [Digital key] [START] [Digital key] [POWER] (Switch line 1 and 2) (Code) [START] [START] [POWER] OFF (End) GD1080/1090 SELF-DIAGNOSIS MODE 2 - 2 October 2000 © TOSHIBA TEC...
  • Page 12 The pressed key is displayed on the control panel.) Modem test 12.0 kbps (V.17) Modem test 7.2 kbps (V.29) Modem test 2.4 kbps (V.27ter) CML test: Turning ON the CML relay October 2000 © TOSHIBA TEC 2 - 3 GD1080/1090 SELF-DIAGNOSIS MODE...

  • Page 13: Adjustment Mode (05)

    *[FC] key [INTERRUPT] (Input adjustment value) (Save the value in the RAM) [CANCEL] [C/S] (In case the value is corrected) * “–” can be entered with the [FC] key. GD1080/1090 SELF-DIAGNOSIS MODE 2 - 4 October 2000 © TOSHIBA TEC...
  • Page 14 Density Manual-density fine adjustment Text/ 0~255 Error diffusion, Darker step value photo Density Auto-density fine adjustment Photo 0~255 Error diffusion Density Auto-density fine adjustment Text/ 0~255 Error diffusion photo October 2000 © TOSHIBA TEC 2 - 5 GD1080/1090 SELF-DIAGNOSIS MODE...

  • Page 15: Setting Mode (08)

    UC: 4 13: Switzerland 14: Sweden 15: Denmark EUR: 5 16: Norway 17: Portugal 18: France 19: Greece 20: Poland 21: Hungary 22: Czech Rep. 23: Turkey 24:South Africa GD1080/1090 SELF-DIAGNOSIS MODE 2 - 6 October 2000 © TOSHIBA TEC...

  • Page 16: Function Mode (13)

    (In case the value is corrected) (2) Procedure to confirm the set value [Operation procedure] [SET] [1] [3] [Digital key] [START] [POWER] OFF [POWER] (Code) [INTERRUPT] (Set value cannot be changed) October 2000 © TOSHIBA TEC 2 - 7 GD1080/1090 SELF-DIAGNOSIS MODE...
  • Page 17 GD1080/1090 SELF-DIAGNOSIS MODE 2 - 8 October 2000 © TOSHIBA TEC October 2000 © TOSHIBA TEC 2 - 9 GD1080/1090 SELF-DIAGNOSIS MODE...
  • Page 18 Set the attenuator value for the MF 0: 0dB signal. 1: -1dB ¦ 15: -15dB (Value decreased one by one) GD1080/1090 SELF-DIAGNOSIS MODE 2 - 10 October 2000 © TOSHIBA TEC October 2000 © TOSHIBA TEC 2 - 11 GD1080/1090 SELF-DIAGNOSIS MODE...
  • Page 19 211. Local: 2 digits Distant: 2 digits Access Digit: 3 digits GD1080/1090 SELF-DIAGNOSIS MODE 2 - 12 October 2000 © TOSHIBA TEC October 2000 © TOSHIBA TEC 2 - 13 GD1080/1090 SELF-DIAGNOSIS MODE...
  • Page 20 DTC/LCC is not satisfied during redialing, that redialing is ignored since it is con- sidered as an internal retry. GD1080/1090 SELF-DIAGNOSIS MODE 2 - 14 October 2000 © TOSHIBA TEC October 2000 © TOSHIBA TEC 2 - 15 GD1080/1090 SELF-DIAGNOSIS MODE...
  • Page 21 (Value decreased one by one) Intermittent DTC function Setting for intermittent DTC func- 0: OFF 1: ON (Line 2) tion. GD1080/1090 SELF-DIAGNOSIS MODE 2 - 16 October 2000 © TOSHIBA TEC October 2000 © TOSHIBA TEC 2 - 17 GD1080/1090 SELF-DIAGNOSIS MODE...
  • Page 22 Relay station printing Set if document can be printed on 0: OFF 1: ON function the relay station. GD1080/1090 SELF-DIAGNOSIS MODE 2 - 18 October 2000 © TOSHIBA TEC October 2000 © TOSHIBA TEC 2 - 19 GD1080/1090 SELF-DIAGNOSIS MODE...
  • Page 23 Set if the received document is re- 0: Auto-Reduction 1: No Reduction duced automatically to appropriate recording size. GD1080/1090 SELF-DIAGNOSIS MODE 2 - 20 October 2000 © TOSHIBA TEC October 2000 © TOSHIBA TEC 2 - 21 GD1080/1090 SELF-DIAGNOSIS MODE...
  • Page 24 (A3 B4 or A4, B4 A4 or B5) is performed. Duplex printing Set if duplex printing for received 0: OFF 1: ON documents is performed. GD1080/1090 SELF-DIAGNOSIS MODE 2 - 22 October 2000 © TOSHIBA TEC October 2000 © TOSHIBA TEC 2 - 23 GD1080/1090 SELF-DIAGNOSIS MODE...
  • Page 25 Setting for the batch transmission. 0: OFF 1: ON Alternation output Setting for the stagger discharge. 0: OFF 1: ON GD1080/1090 SELF-DIAGNOSIS MODE 2 - 24 October 2000 © TOSHIBA TEC October 2000 © TOSHIBA TEC 2 - 25 GD1080/1090 SELF-DIAGNOSIS MODE...
  • Page 26 If errors occur frequently (Value decreased one by one) or training is not sent, the transmis- sion level should be changed. GD1080/1090 SELF-DIAGNOSIS MODE 2 - 26 October 2000 © TOSHIBA TEC October 2000 © TOSHIBA TEC 2 - 27 GD1080/1090 SELF-DIAGNOSIS MODE...
  • Page 27 DTS format of address for 0: OFF 1: ON transmission/reception journal GD1080/1090 SELF-DIAGNOSIS MODE 2 - 28 October 2000 © TOSHIBA TEC October 2000 © TOSHIBA TEC 2 - 29 GD1080/1090 SELF-DIAGNOSIS MODE...

  • Page 28: Fax Clearing Mode (1*)

    3) Image data file management area (3) System setting area (NVRAM) 1) Settings in the function mode (13) Areas 100 ~ 999 2) Home position 3) Journal area 4) Error count area GD1080/1090 SELF-DIAGNOSIS MODE 2 - 30 October 2000 © TOSHIBA TEC...
  • Page 29 When the machine is started in one of the self-diagnosis modes, the machine is occupied by the mode until the power is turned OFF. In this case, the recovery processing for the fax operation is not per- formed. October 2000 © TOSHIBA TEC 2 - 31 GD1080/1090 SELF-DIAGNOSIS MODE...
  • Page 30 2.3. If the initialization is performed with the wrong destination setting, the default value of the function mode is changed to that for the wrong destination. GD1080/1090 SELF-DIAGNOSIS MODE 2 - 32 October 2000 © TOSHIBA TEC...

  • Page 31: Setting The Rdc Password

    (5) Set the value for the code “957” to “0” , then turn OFF the power. * The security function becomes effective when the value for 13-956 is set to “1”. October 2000 © TOSHIBA TEC 2 - 33 GD1080/1090 SELF-DIAGNOSIS MODE...

  • Page 32: Automatic Order For Supplies

    (2) Turn OFF the power and back ON. (3) Register the customer information. a. Press the [SETTINGS] icon to enter the set- ting menu. Press the [NEXT] icon then [SUPPLY ORDER SETUP] icon. GD1080/1090 SELF-DIAGNOSIS MODE 2 - 34 October 2000 © TOSHIBA TEC...
  • Page 33 Check the entered information, then press the [SET] icon if it is correct. October 2000 © TOSHIBA TEC 2 - 35 GD1080/1090 SELF-DIAGNOSIS MODE...
  • Page 34 (5) Turn OFF the power, then back ON while “1” and “3” simultaneously are presssed. (6) Enter the value “0” for the code “963”, and turn OFF the power. GD1080/1090 SELF-DIAGNOSIS MODE 2 - 36 October 2000 © TOSHIBA TEC...

  • Page 35: Troubleshooting

    Telephone screening need to be despatched Not solved Dispatch a service technician (Field service) Not solved Assistance by phone for the field service technician from the remote diagnosis center Field service October 2000 © TOSHIBA TEC 3 - 1 GD1080/1090 TROUBLESHOOTING...

  • Page 36: Flow Chart For Recommended Telephone Screening

    Dispatch a service Set an document technician Is the image which was not sent successfully Is the document set Set it correctly printed on the non-arrival correctly? report? Dispatch a service technician GD1080/1090 TROUBLESHOOTING 3 - 2 October 2000 © TOSHIBA TEC...
  • Page 37 (DP/PB) in the function correct? setting mode Is inapplicable Connect the applicable RJ11C connector connected connector to the circuit (TEL/LINE)? Is the phone number Correct the phone correct? number. Dispatch a service technician. October 2000 © TOSHIBA TEC 3 - 3 GD1080/1090 TROUBLESHOOTING...
  • Page 38 Dispatch a service technician. reception mode? Is the received Check noise on the telephone Dispatch a service document normal? circuit or any defect of the technician. other equipment. Perform the communication Interference test. GD1080/1090 TROUBLESHOOTING 3 - 4 October 2000 © TOSHIBA TEC...

  • Page 39: Error Analysis Flow

    Notes: • Before replacing the parts, confirm that there is no data to be transmitted or no received document in the memory. Turn OFF the power and unplug the power cable. • Do not touch the terminal of the connectors. Otherwise, a poor connection may be caused. October 2000 © TOSHIBA TEC 3 - 5 GD1080/1090 TROUBLESHOOTING...

  • Page 40: Lists Required When Problem Has Occurred In The Field

    In the list output screen with no list selected, press the digital keys designated for each list referring to the table in the next page, then press the [START] key. GD1080/1090 TROUBLESHOOTING 3 - 6 October 2000 © TOSHIBA TEC...
  • Page 41 [2][0][0][0] [START] Supply order form [ ][#][ ][ ][3][8] [START] Note : Enter the HEX address and the size referring to the following table. Character to be entered Key to press October 2000 © TOSHIBA TEC 3 - 7 GD1080/1090 TROUBLESHOOTING...
  • Page 42 PROTOCOL TRACE LIST (LINE 1) ROM VER TIME : 11-13-’00 09:00 TEL NO.1 TEL NO.2 NAME TIME FCF DATA FIF DATA ASCII 0035 00000912096d303030FF m0000 0035 38312020202020202020 0035 00000000 01110011 10010111 00100000 GD1080/1090 TROUBLESHOOTING 3 - 8 October 2000 © TOSHIBA TEC...
  • Page 43 • Settings for the self diagnosis (mode (13)) for the fax operation are output. FUNCTION LIST FOR MAINTENANCE ROM VER TIME : 11-13-’00 09:00 TEL NO.1 TEL NO.2 NAME CODE NO DATA CODE NO DATA CODE NO DATA CODE NO DATA October 2000 © TOSHIBA TEC 3 - 9 GD1080/1090 TROUBLESHOOTING...
  • Page 44 • FAX function list in the list output menu in the screen for the fax operation is output. The default settings of the resolution during the data transmission can be checked. Symptoms (describe as specific as possible) GD1080/1090 TROUBLESHOOTING 3 - 10 October 2000 © TOSHIBA TEC...

  • Page 45: Other Information Required For Error Analysis

    Printing operation screen Energy saver screen “Auto power off” screen Describe the items displayed on the control panel in detail : ______________________________ Status of LEDs: MEMORY RX ON “Communicating” ON Power ON October 2000 © TOSHIBA TEC 3 - 11 GD1080/1090 TROUBLESHOOTING...
  • Page 46 Original size = Size of the received document = Resolution = NORMAL (8*3.85) FINE (8*7.7) U-FINE (16 or 8*15.4) Error occurred to the __________ st/nd/rd/th sheet out of ___________ sheets. GD1080/1090 TROUBLESHOOTING 3 - 12 October 2000 © TOSHIBA TEC...
  • Page 47 Does the noise from the terminal adaptor affect the line? (Connect the TA with your machine and ground it to check.) Configuration of the units (Illustrate the units connected to your machine such as the telephone lines, exchange system, telephones, modems, etc.) October 2000 © TOSHIBA TEC 3 - 13 GD1080/1090 TROUBLESHOOTING...
  • Page 48 Settings of the automatic energy saving and automatic power off Auto-clearing (08–204) = Automatic energy saving (08–205) = Automatic power OFF (08–206) = GD1080/1090 TROUBLESHOOTING 3 - 14 October 2000 © TOSHIBA TEC...

  • Page 49: Precautions For Installation Of Fax Unit

    NVRAM IC on the SYS board and HDD are erased. The system setting area and Fax function setting area are initialized (the settings are reset to the default values.) October 2000 © TOSHIBA TEC 4 - 1 GD1080/1090 PRECAUTIONS...

  • Page 50: Country/Region Code

    (2) Enter “701” with the digital keys, and press [START]. (3) Enter a code with the digital keys, and they press the [SET] icon or the [INTERRUPT] key. 2.3 Setting mode (08)) Country/Region Code GD1080/1090 PRECAUTIONS 4 - 2 October 2000 © TOSHIBA TEC...
  • Page 51 DE GB NL IT AT BE CH SE DK NO FI PT FR ES GR IE ZA SG HK AU NZ W2 W2 W2 W1 W2 W2 W2 W2 W1 W2 W1 W2 W2 W2 W2 W2 W2 W2 W2 W2 W2 FG harness FRAME Fig. 4.2-1 October 2000 © TOSHIBA TEC 4 - 3 GD1080/1090 PRECAUTIONS...

  • Page 52: Updating The Firmware

    Note: The ID information and data registered in the “Phone book number information”, “Group number informa- tion” and “Program information” are erased so that these information need to be entered again referring to the lists printed out in (1). chapter 2.5) October 2000 © TOSHIBA TEC 5 - 1 GD1080/1090 UPDATING...
  • Page 53 (5) Turn OFF the power when the LED on the download board starts to flash. Disconnect the download board. (6) Output the protocol trace list and check the version of the ROM. GD1080/1090 UPDATING 5 - 2 October 2000 © TOSHIBA TEC...

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Gd 1090

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