Appendix F - Support And Service; Support; Returning Goods For Service - Teledyne Echotrac E20 Operator's Manual

SUPPORT AND SERVICE
APPENDIX F – SUPPORT AND SERVICE
F.1

Support

For support, please contact the customer support hotline:
o
F.2

Returning Goods for Service

No goods may be returned without prior authorization, as evidenced by a Return
Authorization (RMA) Number.
Before returning any equipment for service, you must follow the Teledyne RESON equipment return
procedure stated below:
(a) Contact a Teledyne RESON office to obtain an approved Return Material Authorization (RMA)
number.
(b) Follow the instructions in the supplied document and pack the equipment in the original
shipping containers.
(c) Ship the equipment to your Teledyne RESON representative to the applicable address.
(d) Ensure that the RMA number is included on all shipping documents and, most importantly,
marked on the shipping container's address label.
(e) Include a note with a brief, but thorough, description of the problem.
Echotrac E20 Operator's Manual
Version 8
Europe: +45 20 999 088
o E-mail: reson-support@teledyne.com
Uncontrolled Technology Subject to Restrictions Contained on the Cover Page.
o USA: +1 805 233 3900
p. 58 of 60 November 25, 2020