DataCard ImageCard User Manual page 106

6-4
Table 6-1: Print quality problems
What you see
The leading or trailing
edge of the printed card is
not the expected color.
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No image is printed on the
card or the printing in very
light.
One color panel is not
aligned correctly with
other panels.
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Obtain guidance from service before performing this task.
Possible causes
Cards might be slipping in
the card track.
Two cards might have
been picked.
The print ribbon might not
be Datacard-
recommended.
The ribbon registration
might be incorrect.
The ribbon is loaded
incorrectly.
The printhead cartridge
cable might be loose.
The printhead cable or
printhead cartridge might
be damaged.
Cards might be slipping in
the card track.
The card registration
might be incorrect.
User's Guide for the Magna™ Class Printer
Troubleshooting
Solutions
Use a printer cleaning
card. See Chapter 4.
Fan cards before inserting
them in the card cartridge.
Obtain and use Datacard-
recommended print
ribbon. See Appendix
Change the ribbon panel
length. See Chapter
Remove and replace the
ribbon. See Chapter
Power off the printer.
Make sure the printhead
cable is securely
connected. See
Chapter 4.
Replace the printhead.
See Chapter 4.
If the problem persists,
contact your service
representative.
Clean the rollers. Use a
printer cleaning card. See
Chapter 4.
Set the position of printing.
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See Chapter 5.
If the problem persists,
contact your service
representative.
B.
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5.
2.
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