DataCard SP25 Plus Printer Manual page 83

If you cannot fix the problem, contact your service provider for assistance.
Tips for success
• You might have moved the print ribbon while the printer power was off.
Print another card to verify that the printer works correctly. The printer is
designed to allow you to fix problems while the printer power is on.
• If you changed the type of ribbon in the printer, wait several seconds
after closing the printer cover before you send the next card.
• Make sure the application supports the format of the graphic (logo or
photo). Also make sure that the graphic is not corrupted.
Page 78