Possible Problems With Text Messaging - BT Glide 7163 User Manual

Handset on the base does not charge
•
Maximum charging power is only possible when no calls are being made.
•
Make sure the handset is placed properly on the base. When charging, the
battery light comes on.
Incoming caller's number is not displayed even though you have
subscribed to Caller Display
•
Caller has to allow their number to be sent. It has been withheld or is unavailable.

Possible problems with text messaging

Cannot send text and screen displays
•
The Sending Service Centre number may be incorrect or may have been deleted.
See page 43 for instructions on how to re-enter the number.
•
The base power supply or telephone line cord might not be properly connected.
Check that the base power supply is plugged into the wall socket and switched
on and that the telephone is plugged into the telephone wall socket.
•
There might be a fault on the line. Check your telephone line is working properly.
Cannot receive text
•
The Receiving Service Centre number may be incorrect or may have been deleted.
See page 43 for instructions on how to re-enter the number.
•
More than one text product is plugged into the line. Remove other products.
•
Ensure you have subscribed to a Caller Display service and that it is active.
You can check this by noting if your phone displays your caller's number when
you receive an incoming call.
Handset is registered to the text service and text has previously been
sent and received but you are now only receiving incoming messages
•
This may be due to your handset being de-registered at the text service centre.
All you need to do is type
confirmation message back. This assumes that your Caller Display service is
active and working on your line. Messages sent to 00000 are not charged for.
If you experience any problems, please call the Helpline on 0870 605 8047
BT Glide – Edition 07 – 20.01.06 – 7163
Message Sending Failed
Register and send it to 00000. You will receive a
Help 67