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Troubleshooting
Paper feed problems
Envelope seals when printing
Action
1
Use envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the
flaps.
2
Resend the print job.
Does the envelope seal when printing?
Collated printing does not work
Action
Step 1
a
From the home screen, touch Settings > Print > Layout >
Collate.
b
Set Collate to (1,2,3) (1,2,3).
c
Resend the print job.
Is the document printed and collated correctly?
Step 2
a
From the printer software, set Collate to (1,2,3) (1,2,3).
b
Resend the print job.
Is the document printed and collated correctly?
Step 3
a
Reduce the number of pages in the print job.
b
Resend the print job.
Is the document printed and collated correctly?
Yes
Contact
customer
support.
Yes
No
The problem is
Go to step 2.
solved.
The problem is
Go to step 3.
solved.
The problem is
Contact
solved.
support.
118
No
The problem is
solved.
customer
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