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Troubleshooting
Text or images cut off
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Step 1
a
Move the paper guides in the tray to the correct position for the
paper loaded.
b
Resend the print job.
Is the page or image still clipped?
Step 2
a
Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings on the printer control
panel.
b
Resend the print job.
Is the page or image still clipped?
Step 3
a
Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b
Resend the print job.
Is the page or image still clipped?
Yes
No
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
Contact
customer
The problem is
support.
solved.
135
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