Service; International And Canada Service; Us Service; Service At A Us Service Center - Crown CTS4200 Operation Manual

9 Service

Crown amplifi ers are quality units that rarely require
ser vicing. Before returning your unit for service, please
con tact Crown Technical Support to verify the need for
servicing.
This unit has very sophisticated circuitry which should only
be serviced by a fully trained technician. This is one reason
why each unit bears the following label:
CAUTION: To prevent electric shock, do not remove
covers. No user serviceable parts inside. Refer
servicing to a qualifi ed technician.
Complete the Crown Audio Factory Service Information
form, in the back of this manual, when returning a Crown
product to the factory or authorized service center. The form
must be included with your product inside the box or in a
packing slip envelope securely attached to the outside of the
shipping carton. Do not send this form separately.
Warranty is only valid within the country in which the
product is purchased.

9.1 International and Canada Service

Service may be obtained from an authorized service cen ter.
(Contact your local Crown/Amcron representative or our
offi ce for a list of authorized service centers.) To obtain
service, simply present the bill of sale as proof of purchase
along with the defective unit to an authorized service center.
They will handle the necessary paperwork and repair.
Remember to transport your unit in the original factory pack.

9.2 US Service

Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy of the
bill of sale as your proof of purchase.

9.2.1 Service at a US Service Center

This method usually saves the most time and effort. Sim ply
present your bill of sale along with the defective unit to an
authorized service center to obtain service. They will handle
the necessary paperwork and repair.
page 36
Remem ber to transport the unit in the original factory
pack. A list of authorized service centers in your area can
be obtained from Crown Factory Service, or online from
http://www.crownaudio.com/support/servcent.htm.

9.2.2 Factory Service

Crown accepts no responsibility for non-serviceable
product that is sent to us for factory repair. It is the owner's
responsibility to ensure that their product is ser viceable
prior to sending it to the factory. Serviceable product list
is available at
http://crownweb.crownintl.com/crownrma/.
For more information, please contact us direct.
A Service Return Authorization (SRA) is required for
product being sent to the factory for repair. An SRA can be
completed online at www.crownaudio.com/support/
factserv.htm. If you do not have access to the web, please
call Crown's Customer Service at 574.294.8200 or
800.342.6939 extension 8205.
For warranty service, we will pay for ground shipping
both ways in the United States. Contact Crown Customer
Service to obtain prepaid shipping labels prior to send ing
the unit. Or, if you prefer, you may prepay the cost of
shipping, and Crown will reimburse you. Send copies of
the shipping receipts to Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are required.
9.2.3 Factory Service Shipping Instruc-
tions:
1. Service Return Authorization (SRA) is required for
product being sent to the factory for service. Please
complete the SRA by going to
www.crownaudio.com/support/factserv.htm. If you
do not have access to our website, call
1.800.342.6939, extension 8205 and we'll create the
SRA for you.
2. See packing instructions that follow.
3. Ship product to:
CROWN AUDIO FACTORY SERVICE
1718 W MISHAWKA RD.
ELKHART, IN 46517
4. Use a bold black marker and write the SRA number
on three sides of the box.
5. Record the SRA number for future reference. The
SRA number can be used to check the repair status.

9.2.4 Packing Instructions

Important: These instructions must be followed. If they
are not followed, Crown Audio, Inc. assumes no
respon sibility for damaged goods and/or accessories that
are sent with your unit.
1. Fill out and include the Crown Audio Factory
Ser vice Information sheet in the back of this manual.
2. Do not ship any accessories (manuals, cords,
hardware, etc.) with your unit. These items are not
needed to service your product. We will not be
responsibility for these items.
3. When shipping your Crown product, it is
impor tant that it has adequate protection. We
recommend you use the original pack material when
returning the product for repair. If you do not have the
original box, please call Crown at 800.342.6939 or
574.294.8210 and order new pack material. See
instructions for "foam-in-place" shipping pack. (Do
not ship your unit in a wood or metal cabinet.)
4. If you provide your own shipping pack, the
mini mum recommended requirements for materials
are as follows:
a. 275 P.S.I. burst test, Double-Wall carton that
allows for 2-inch solid Styrofoam on all six sides of
unit or 3 inches of plastic bubble wrap on all six
sides of unit.
b. Securely seal the package with an adequate carton
sealing tape.
c. Do not use light boxes or "peanuts". Damage
caused by poor packaging will not be covered under
warranty.
Using your 'foam-in-place' shipping pack
Note: The foam-in-place packing is molded so that there
is only one correct position for your product.
1. Open carton and lift center cushion leaving both
end-cushions in place.
CTs Multi-Channel Power Amplifi ers
2. Carefully place your product with the product's
front panel facing the same direction as arrows
indi cate.
3. Reset center cushion down over top of product's
chassis. The foam-in-place packing was molded to
accommodate different chassis depth sizes. If your
product's chassis does not completely fi ll the foam-
in-place cavity, you may use a soft but solid packing
material (such as paper or bubble wrap) behind the
chassis.
4. Enclose the completed Crown Audio Factory
Ser vice Information form (or securely attach it to the
outside of carton) and re-seal the shipping pack with
a sturdy carton sealing tape.

9.2.5 Estimate Approval

Approval of estimate must be given within 30 days after
being notifi ed by Crown Audio Inc. Units still in the
pos session of Crown after 30 days of the estimate will
become the property of Crown Audio Inc.

9.2.6 Payment of Non-Warranty Repairs

Payment on out-of-warranty repairs must be received
within 30 days of the repair date. Units unclaimed after 30
days become the property of Crown Audio Inc.
If you have any questions, please contact Crown Factory
Service.
Crown Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone:
574.294.8200
800.342.6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile:
574.294.8301 (Technical Support)
574.294.8124 (Factory Service)
Internet:
http://www.crownaudio.com
Operation Manual