Service - Crown DriveCore XLS 1002 Operation Manual

XLS DriveCore 2 Series Power Amplifiers

Service

Operation Manual
Crown products are quality units that rarely require servicing. Before returning your unit for servicing, please contact Crown
Technical Support to verify the need for servicing.
Warranty is only valid within the country in which the product was purchased.
This unit has very sophisticated circuitry which should only be serviced by a fully trained technician. This is one reason why
each unit bears the following label:
CAUTION: To prevent electric shock, do not remove covers. No user serviceable parts inside. Refer
servicing to a qualified technician.
Complete the Service Return Authorization form in the back of this manual, when returning a Crown product to the factory or
authorized service center. The form must be included with your product inside the box or in a packing slip envelope securely
attached to the outside of the shipping carton. Do not send this form separately.
Worldwide Service
Service may be obtained from an authorized service center (contact your local Crown/Amcron representative or our office
for a list of authorized service centers). To obtain service, simply present the bill of sale as proof of purchase along with the
defective unit to an authorized service center. They will handle the necessary paperwork and repair.
Remember to transport your unit in the original factory pack.
US and Canada Service
Service may be obtained in one of two ways: from an authorized service center or from the factory. You may choose either. It is
important that you have your copy of the bill of sale as your proof of purchase.
Service at a US or Canada Service Center
This method usually saves the most time and effort. Simply present your bill of sale along with the defective unit to an
authorized service center to obtain service. They will handle the necessary paperwork and repair. Remember to transport
the unit in the original factory pack. A list of authorized service centers in your area can be obtained online at http://www.
crownaudio.com/en/support/service_lookup
Factory Service
Crown accepts no responsibility for non-serviceable product that is sent to us for factory repair. It is the owner's responsibility
to ensure that their product is serviceable prior to sending it to the factory.
A Service Return Authorization (SRA) is required for product being sent to the factory for repair. An SRA can be completed
online at http://www.crownaudio.com/support/rma. If you do not have access to the web, please call Customer Service at
574.294.8200 or 800.342.6939 extension 8205 in North America, Puerto Rico and the Virgin Islands only.
For warranty service, we will pay for ground shipping both ways in the United States. Contact Customer Service to obtain
prepaid shipping labels prior to sending the unit. Or, if you prefer, you may prepay the cost of shipping, and HARMAN will
reimburse you. Send copies of the shipping receipts to HARMAN to receive reimbursement.
Your repaired unit will be returned via UPS ground. Please contact us if other arrangements are required.
Factory Service Shipping Instructions:
1. Service Return Authorization (SRA) is required for product being sent to the factory for service. Please complete the SRA
by going to http://www.crownaudio.com/support/rma. If you do not have access to our website, call 1.800.342.6939,
extension 8205 and we will create the SRA for you.
2. See packing instructions that follow.
3. Ship product to:
HARMAN Factory Service
1718 W Mishawaka Rd.
Elkhart, IN 46517
page 13