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Crestron Serial Mouse Control Driver
Problem Solving
Troubleshooting
The table below and continued on the next two pages provides corrective action for possible
trouble situations. If further assistance is required, please contact Crestron customer service
representative.
Serial Mouse Control Driver Troubleshooting
TROUBLE
PC hangs or
displays a blue
screen upon reboot.
No cursor
movement.
Programmer's Guide - DOC. 5916A
POSSIBLE
CAUSE(S)
Some PCs
Make sure that there are no more than
(particularly with
three mouse drivers (including the
Windows 95) can
Crestron Serial Mouse Control Driver)
have problems with
installed on the PC at one time.
the "RunOnce"
process upon
loading a serial or
mouse driver.
Serial Mouse Control
Uninstall then re-install mouse driver.
Driver not properly
installed.
Serial Mouse Control
Right-click on system tray icon and select
Driver is disabled.
Enabled . (Enabled will be checked not
X'ed.)
Non-Microsoft serial
Disable the conflicting driver. (It may be
driver does not work
necessary to uninstall & re-install Serial
with Serial Mouse
Mouse Control Driver.)
Control Driver.
Touchpanel was not
For Serial Configuration:
initialized properly.
1. From the Crestron Viewport, establish
2. Use the "RS-232 touch output"
CORRECTIVE ACTION
communication with the TPS console
and use the "touch output format"
command (toformat) to verify mouse
control - type toformat mouse and
press <ENTER> . Verify the setting -
type toformat and press <ENTER> .
This should display "Current
Touchout Format: PC Mouse." *
command (touchout) to reserve the
RS-232 port for touch screen output -
type RS232 touchout and press
<ENTER> . Verify the setting - type
RS232 and press <ENTER> . This
should display "Current RS-232
Mode: TouchOutput." * Reboot
touchpanel.
Serial Mouse Control Driver • 19
Software
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