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Wall Mount 2-Way RF Wireless Touchpanel
34 • Wall Mount 2-Way RF Wireless Touchpanel: STX-1700CXPW
STX-1700CXPW Troubleshooting (continued)
POSSIBLE
TROUBLE
Touchpanel display is
Screen brightness is
dark or too light.
improperly set.
Touchpanel exhibits
Compressed
slow operation.
graphics take time to
decompress.
Touchpanel display is
Standby or power
dark.
down timeout has
elapsed.
No power to the
touchpanel.
Touchpanel
Touchpanel is out
operation appears
of range. Refer to
unreliable.
"Out of Range
Feature" below.
RF Interference
Code related issues. Test as wired unit. If unit tests OK as wired
Touchpanel does not
Touchpanel RF ID is
function and SIG LED
not set to match the
on STRFGWX
RF ID assigned in the
illuminates, but Rx or
control system
Tx LEDs do not.
program.
Sig LED on TPS-
RF channel of
RFGWX does not
Touchpanel and ID of
illuminate.
TPS-RFGWX
receiver do not
match.
Touchpanel screen
Touchpanel went out
changes without
and then in range
touching the screen.
while control system
changed a screen.
Out of Range Feature
The out of range feature is always active. It is up to the programmer to provide an
indication on the touchpanel.
When the STX-1700CXPW is out of range, it displays an out of range indication of
your choice (refer to "Reserved Join Numbers" on page 25), and the touchpanel does
not respond. Also, the TPS-RFGWX's Tx (transmit) LED will flash every four to
five seconds for approximately 30 seconds and then the LED stops flashing (the unit
stops transmitting if the touchpanel does not come into range in the allotted time). If
the touchpanel comes into range before the TPS-RFGWX stops transmitting, the
display reverts to whatever screen the control system has active. If the touchpanel
comes into range after the TPS-RFGWX stops transmitting, the user must touch the
screen to activate the gateway and leave the out of range screen.
The screen may change if the control system sent a change to the touchpanel during
the time it was out of range.
Crestron STX-1700CXPW
CORRECTIVE ACTION
CAUSE(S)
Hold a finger to the touchscreen for more than
five seconds from power off. Set brightness
using Setup menu.
If there are no memory problems,
decompressed graphics decrease the drawing
time of panel pages.
Touch screen to reactivate.
Verify the power is properly applied and all
connections are made.
Bring unit within range. Refer to
"Specifications" for details.
Use reserved join number 17509 in SIMPL
Windows program to indicate when
touchpanel is out of range.
Test as wired unit. If unit tests OK as wired
touchpanel, and fails as wireless touchpanel,
call Crestron Customer Support.
touchpanel, and fails as wireless touchpanel,
call Crestron Customer Support.
Verify that RF IDs match. Refer to "Select
Interface" on page 14 for details and RF ID
parameters assigned in the program.
Verify that RF channel matches channel ID of
TPS-RFGWX. Refer to "Select Interface" on
page 14 for details and RF ID parameters
assigned in the program.
Use reserved join number 17509 in SIMPL
Windows program to indicate when touchpanel
is out of range.
Operations Guide - DOC. 6249A
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