Configure Your Phone For Remote Working - Alcatel-Lucent ALE-30h User Manual

User Manual
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Listen
By pressing this key, the supervisor starts a discrete listen-in procedure. The supervisor can then
listen in on the conversation between an agent and his caller, but cannot participate in the
conversation.
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Intrusion
This key allows the supervisor to intrude in a communication. This intrusion is signalled to the agent
and his caller by an audible beep and the supervisor can cut-in on the conversation at any time. If
the agent on-hooks or if the supervisor presses the 'Help ' key, only the supervisor and the caller will
be in communication.
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Restrictive
The agent is in communication with a caller. This function allows the supervisor to talk just with the
agent without the caller being informed of this intrusion (restrictive).
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Permanent
The supervisor can view on his display the dynamic states (out of service, ACD calls, private calls,
Wrap-up, pause, etc.) and static states (withdrawn, available, Log-Off, etc.) of an agent in real-time.
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Cancel
Pressing this key results in the rejection of an agent assistance request.
2.51.8.1 Close a supervisor session
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LogOff
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Enter your personal password.
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Apply The session is closed.

Configure your phone for remote working

This feature is only available on IP phone (connected to an IP network).
Your IP phone is compatible with remote working (VPN) via a secure connection (encrypted). Your phone
supports the IKEv1 and IKEv2 protocol to send data securely. In this mode, all features available at your
office will be ready for use remotely.
If the telephone system of your enterprise is configured to accept remote workers (system and
infrastructure), you have to configure your desk phone to be ready for remote working.
The configuration of the phone depends on the infrastructure of your telephony network.
For information, please consult the following guide: "IPsec VPN Deployment Guide for Remote Workers for
DeskPhones and Premium DeskPhones Serie " AL
enterprise.com/alebp/s/PN/8AL90345ENAA)
Effortless deployment
In this section we describe how to manually configure your desk phone for remote use. Alcatel-Lucent
Enterprise also offers remote desk phones deployment solutions: Alcatel-Lucent Enterprise Easy
Deployment Server (EDS). EDS offers a cloud server allowing easy deployment of devices in remote
worker situation for Alcatel-Lucent Enterprise (ALE) systems and third-party SIP servers. For more
information, contact your installer or administrator.
In this section, we describe the complete configuration of your phone for remote working.
Your installer has to give you all information to configure your desk phone.
You have to:
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Enable VPN.
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Enter the remote VPN server information.
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Enter the TFTP server information (Optional).
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Enter authentication.
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Setup the VPN start preferences.
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