Getting Help From Velocity11 - Agilent Technologies Velocity11 VSpin User Manual

Getting Help from Velocity11

Sending Us an Email
Find Your Software
Version
Software Errors
If you find an error in our software, or are unable to solve a technical
problem after reading "Maintenance and Troubleshooting" on page 65,
inform us by sending an email to service@velocity11.com.
Include in your email:
❑
Your software version number
❑ A detailed description of the problem
Documentation Errors
If you find an error in our documentation, you can quickly let us know
by sending an email using the feedback button in the online help:
You can also send an email directly to documentation@velocity11.com.
All feedback on our technical documentation is appreciated.
Bug Reports
If you are using the VSpin with the BioCel or BenchCel you can send us
a bug report from within VWorks
User Guide or BenchCel User Guide for more information.
If you contact the Velocity11 Service Center, you might be asked for your
current software version.
To find your software version:
1. If you have not done so, install your VSpin Diagnostics software.
See "Installing the Software" on page 36.
2. Click
Start > Programs > Velocity11 > VSpin > VSpin Test Container
The dialog box opens.
VSpinApp
3. Click .
OK
4. The
VSpin Control
5. Look for the version number on the title bar.
™
or BenchWorks
dialog box opens.
Chapter 1: Introduction
VSpin User Guide
™
. Refer to the BioCel
.
3