An Error Message Appears On The Screen - Canon PIXMA iP6310D Series Quick Start Manual

An Error Message Appears on the Screen

Problem Possible Cause
Printer not ready
Writing Error/
Output Error/
Communication Error
Paper is not loaded Load paper and press the OK
Faulty connection
Printer port setting
does not match the
interface connected
to the printer
Printer driver is not
installed properly
Printer not ready
"Error No.: 300"
Printer not properly
connected
Printer you want to
use is not selected
on the Printer
popup menu on the
Print dialog box
Ensure that the POWER POWER POWER POWER lamp lights.
If the POWER POWER lamp is off, turn the printer on. POWER POWER
When the POWER POWER lamp is flashing, the printer is initializing. Wait until the
POWER POWER
POWER lamp stops flashing. POWER POWER POWER
An error message may appear if the "No paper" error has not been reset for a
certain period.
Ensure that the printer is securely connected to the computer.
Note Note • If you are using a switching hub or other device, disconnect
Note Note
the printer and reconnect it directly to the computer and try
printing again.
If successful, the problem may have been with the device.
• There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
Check the printer port settings.
1. Click Start Start and select Control Panel Start Start Control Panel Control Panel, Printers Control Panel
Printers and Faxes. Printers and Faxes
Printers and Faxes Printers and Faxes
For non-Windows XP, click Start
2. Select the icon of your printer.
3. Open the File File menu and select Properties
File File
4. Click the Ports Ports Ports tab (or the Details Ports
A USB port is selected if either USBnnn (Canon iPXXXXX)
(Canon iPXXXXX) (where n is a number, and XXXXX represents 6320D or (Canon iPXXXXX)
(Canon iPXXXXX) (Canon iPXXXXX)
6310D.) is indicated.
If the port setting is not correct, change the port setting according to the
interface you are using on the Ports
printer driver.
Uninstall then reinstall the printer driver.
1. Click Start Start, and select All Programs All Programs (or Programs
Start Start All Programs All Programs
and Uninstall Uninstall Uninstall. Uninstall
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the Easy Setup Instructions and reinstall
the printer driver.
Ensure that the POWER POWER POWER POWER lamp lights.
If the POWER POWER lamp is off, turn the printer on.
POWER POWER
If the POWER POWER lamp is flashing, the printer is initializing. Wait until the POWER POWER POWER
lamp stops flashing.
Ensure that the printer is securely connected to the computer.
Note Note • If you are using a switching hub or other device, disconnect
Note Note
the printer and reconnect it directly to the computer and try
printing again.
If successful, the problem may have been with the device.
• There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
Select your printer name on the Printer
If your printer name does not appear on the Printer
following to confirm the printer settings:
1. Select Print and Fax Preferences Print and Fax Preferences from the Printer Print and Fax Preferences Print and Fax Preferences
When using Mac OS X v.10.3.x or Mac OS X v.10.2.8, select Edit Printer List
from the Printer Printer Printer pop-up menu. Printer
2. Ensure that your printer name is displayed and the check box is selected in
the screen that is displayed.
When using Mac OS X v.10.2.8, ensure that your printer name is displayed in
the Printer List Printer List.
Printer List Printer List
3. If your printer name is not displayed in the screen displayed in step 2, click
Add(+) to add the printer. Add(+)
Add(+) Add(+)
If you cannot add the printer, follow the procedures described in Easy Setup
Instructions and reinstall the driver.
Try This
OK button. OK OK
Printers Printers Printers and and and Other Hardware and
Start, select Settings Start Start Settings Settings Settings, and then Printers
Properties.
Properties Properties
Details tab) to confirm the port settings. Details Details
USBnnn (Canon iPXXXXX) or MPUSBPRNnn
USBnnn (Canon iPXXXXX) USBnnn (Canon iPXXXXX)
Ports tab (or the Details Ports Ports Details tab), or reinstall the Details Details
Programs), the name of your printer,
Programs Programs
Printer Printer Printer pop-up menu on the Print
Printer pop-up menu, do the
Printer Printer
Printer pop-up menu. Printer Printer
Troubleshooting
Other Hardware, and then Other Hardware Other Hardware
Printers Printers. Printers
MPUSBPRNnn
MPUSBPRNnn MPUSBPRNnn
POWER POWER POWER
Print Print dialog box. Print
Edit Printer List
Edit Printer List Edit Printer List
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