Cannot Install The Printer Driver - Canon PIXMA iP6310D Series Quick Start Manual

Troubleshooting

Cannot Install the Printer Driver

Problem Possible Cause
Cannot Install the Installation
Printer Driver procedure not
followed correctly
Installation does
not start
automatically when
the Setup CD-ROM
is inserted into the
drive
Unable to proceed
beyond the Printer
Connection screen Connection
Connection Connection
20
Follow the Easy Setup Instructions packaged with your printer for proper printer
driver installation.
If the installer was forced to be terminated due to an error, Windows may be
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver. If this problem persists, refer to your Windows
documentation for more information.
If printer driver installation did not start automatically when you inserted the
Setup CD-ROM into the CD-ROM drive:
1. Click Start Start and select My Computer
Start Start
2. Double-click the CD-ROM
For non-Windows XP users, open the My Computer
the CD-ROM CD-ROM icon. CD-ROM CD-ROM
Double-click the CD-ROM
If the CD-ROM CD-ROM icon is not displayed on the desktop, there is a problem with the CD-
CD-ROM CD-ROM
ROM. Contact the Customer Care Center.
Printer
Printer Printer
Try This
My Computer.
My Computer My Computer
CD-ROM icon.
CD-ROM CD-ROM
My Computer window and then double-click
My Computer My Computer
CD-ROM icon on your desktop to start installation. CD-ROM CD-ROM
Reinstall the printer driver. Reinstall the printer driver. Reinstall the printer driver. Reinstall the printer driver.
1. Click Cancel
screen.
2. Click Start Over
screen.
3. Click Back
next.
4. Click Exit
remove the CD-ROM.
5. Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure no other applications
(including anti-virus programs) are
running.
9. Carefully follow the procedures
described in the Easy Setup Instructions
and reinstall the driver.
Cancel on the Printer Connection Printer Connection
Cancel Cancel Printer Connection Printer Connection
Start Over on the Installation Failure Installation Failure
Start Over Start Over Installation Failure Installation Failure
Back on the screen that appears Back Back
Exit on the Welcome screen, then Exit Exit