Printing Problems; General Problems - Canon imageCLASS D860 Basic Manual

❚ There are shaded parts on the bottoms of copies.
You made copies of a letter size document on legal size paper.
• Select 330 mm in MAX. SCAN LENGTH of COPY SETTINGS of the Additional Functions. (→ p. 7-3)
❚ A copy of large-size document cannot be made.
330 mm may be selected in MAX. SCAN LENGTH of COPY SETTINGS of the Additional Functions.
• Select 356 mm in MAX. SCAN LENGTH. (→ p. 7-3)

Printing Problems

❚ The Alarm indicator comes on.
The machine may have a paper jam.
• Clear the paper jam. (→ pp. 6-1 to 6-3)
• If the machine has no paper jam, unplug the machine and wait 10 minutes, then plug it in again. If the problem
is fixed, the Alarm indicator will turn off, and the LCD will return to the standby mode. If the Alarm indicator
remains lit, unplug the machine, and call your service representative.
❚ Printout does not match paper size.
Paper may not be loaded and aligned correctly in the cassette or in the multi-purpose tray.
• Make sure the paper is loaded and aligned correctly. (→ pp. 2-3, 2-6)

General Problems

❚ The machine has no power.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord
straight into the power cord connector on the left side of the machine. Do not insert it at an angle. Otherwise,
the machine may not be properly connected to the power source and may not turn on. If this happens,
disconnect the power cord, and reconnect it correctly after a minute or more. (→ Set-up Instructions)
❚ Nothing appears in the LCD.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord
straight into the power cord connector on the left side of the machine. Do not insert it at an angle. Otherwise,
the machine may not be properly connected to the power source and may not turn on. If this happens,
disconnect the power cord, and reconnect it correctly after a minute or more. (→ Set-up Instructions) If the
LCD remains blank, unplug the machine and wait more than 10 minutes until the temperature inside the
machine lowers, then plug it in again. If the LCD remains blank, unplug the machine, and call your service
representative.
The Energy Saver key lights up.
• The energy saver mode activates. To restore the machine from the energy saver mode, press Energy Saver.
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