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III.
Educational Training
A. Training Program Overview
The imageRUNNER LBP3580/ imageCLASS LBP6780 Online Training e-
Learning course provides the technician with the knowledge required for
installing, upgrading, servicing, and maintaining the imageRUNNER
LBP3580/ imageCLASS LBP6780 devices in the field.
The e-Learning course focuses on the features and functions, functional
systems, disassembly, component identification, troubleshooting, and
servicing procedures to support these devices in standalone and networked
environments.
The imageRUNNER LBP3580/imageCLASS LBP6780 online course is
available via
B. Certification
Technicians,
LBP3580/LBP5280 online course and pass the certification exam, are
authorized
imageCLASS LBP6780.
C. Who Should Complete
All service technicians responsible for installing and supporting the
imageRUNNER LBP3580 and imageCLASS LBP6780 printers must
successfully complete this training to receive technical support and dealer
authorization to sell these products.
Note: Our current support policy dictates that only those technicians who
have completed the training program are entitled to live, phone-based support
through our TSC (Technical Support Center). However, self-service support
(software downloads, knowledgebase articles, support forums, technical
publications) is available through the Canon U.S.A., Inc. (hereinafter referred
to as ("Canon USA")) e-Support Center Web site for all technicians. (Refer to
the Technical Support section on the e-Support Center Web site for
entitlement details.)
D. Training Facilities
The online course is located in the e-Learning center on the Canon USA
e-Support Center Web site: http://www.support.cusa.canon.com. Certification
maps on the e-Support Center Web site provide easier access to the training.
This e-Learning course can be conducted at any Dealer facility that is suitable
for online student learning. An imageRUNNER LBP3580 device must be
available to complete the labs.
imageRUNNER LBP3580 Service Guide
e-Support Center
Training Web site.
who
successfully
to
service
and
imageRUNNER LBP3580 Service Guide
complete
support
the
imageRUNNER
the
imageRUNNER
LBP3580/
January 2013
Page 7
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