Table of Contents
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I.
Product Overview, Accessories, and Configuration--------------------------------------------- 1
A. Overview ------------------------------------------------------------------------------------------------------------- 1
B. Box Contents ------------------------------------------------------------------------------------------------------- 1
C. Configuration ------------------------------------------------------------------------------------------------------- 2
D. Hardware Accessory and System Options---------------------------------------------------------------- 3
1. Paper Feeder Unit PF-45 ----------------------------------------------------------------------------------- 3
2. Barcode Printing Kit-F1 ------------------------------------------------------------------------------------ 3
3. SD Card-B1 ----------------------------------------------------------------------------------------------------- 3
E. User Inbox Storage Capability -------------------------------------------------------------------------------- 4
F. Security Features-------------------------------------------------------------------------------------------------- 4
1. Department ID Management ------------------------------------------------------------------------------ 4
2. Data Security -------------------------------------------------------------------------------------------------- 4
3. Network Security --------------------------------------------------------------------------------------------- 5
II.
Dealer Sales/Service Authorization ------------------------------------------------------------------- 6
III.
Educational Training--------------------------------------------------------------------------------------- 7
A. Training Program Overview ------------------------------------------------------------------------------------ 7
B. Certification --------------------------------------------------------------------------------------------------------- 7
C. Who Should Complete ------------------------------------------------------------------------------------------- 7
D. Training Facilities ------------------------------------------------------------------------------------------------- 7
E. Prerequisites -------------------------------------------------------------------------------------------------------- 8
F. Course Format------------------------------------------------------------------------------------------------------ 8
G. Course Equipment ------------------------------------------------------------------------------------------------ 8
H. Service Materials -------------------------------------------------------------------------------------------------- 9
IV.
Servicing Notes-------------------------------------------------------------------------------------------- 10
A. Power and Plug Requirements-------------------------------------------------------------------------------10
B. Installation Space Requirements----------------------------------------------------------------------------11
C. Estimated Installation Times ---------------------------------------------------------------------------------11
D. Remote Support Services -------------------------------------------------------------------------------------12
1. imageWARE Remote ---------------------------------------------------------------------------------------12
2. Content Delivery System ---------------------------------------------------------------------------------13
3. imageWARE Enterprise Management Console and Plug-ins ---------------------------------14
E. Serviceability-------------------------------------------------------------------------------------------------------15
F. LMS (License Management System) -----------------------------------------------------------------------16
G. Recommended System Engineer Requirements-------------------------------------------------------17
H. Firmware Upgrades Using the User Support Tool-----------------------------------------------------18
I.
Computer Requirements for Downloading Firmware-------------------------------------------------18
J. Service Support Tools ------------------------------------------------------------------------------------------19
K. Cleaning -------------------------------------------------------------------------------------------------------------20
L. Consumables ------------------------------------------------------------------------------------------------------21
M. Consumable Parts------------------------------------------------------------------------------------------------21
N. Periodic Replacement Parts ----------------------------------------------------------------------------------21
O. Soft Counter--------------------------------------------------------------------------------------------------------22
V.
End-User Customer Service Offerings------------------------------------------------------------- 23
A. Monthly Print Volume -------------------------------------------------------------------------------------------23
B. Limited Warranty Support -------------------------------------------------------------------------------------23
1. End-User Limited Warranty Conditions--------------------------------------------------------------23
2. GPR-40 Limited Warranty --------------------------------------------------------------------------------23
3. Flat-Rate Program-------------------------------------------------------------------------------------------24
4. Warranty Parts for Repair --------------------------------------------------------------------------------26
imageRUNNER LBP3580 Service Guide
imageRUNNER LBP3580 Service Guide
Contents
January 2013
Page iv
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Table of Contents
