Service Authorization; Educational Training; Training Program Overview; Who Should Complete - Canon imageCLASS MF4800 Series Service Manual

III.

Service Authorization

To obtain
MF4890dw/MF4880dw/MF4770n, each dealer location must have at least two
(2) employees certified to service the machine.
IV.

Educational Training

A. Training Program Overview
Technicians
MF4890dw/MF4880dw/MF4770n online course and pass the certification
exam are
MF4890dw/MF4880dw/MF4770n.
The imageCLASS MF4890dw/MF4880dw/MF4770n online course is available
via the Training section of the
B. Who Should Complete
All service technicians responsible for installing, servicing, and supporting the
imageCLASS MF4890dw/MF4880dw/MF4770n machines must successfully
complete the imageCLASS MF4890dw/MF4880dw/MF4770n online course,
and pass the certification exam to receive technical support and dealer
authorization to sell these products.
C. Prerequisites
There are no prerequisites for this training course. However, it is highly
recommended that the service technician have:
• Prior experience with Canon imageCLASS MF devices
• Experience with taking eLearning courses
• Familiarity with common hand tools to disassemble and service Canon
devices
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
and maintain authorization
who successfully
authorized to
e-Support Center
to service
complete
service and support
Web site.
the imageCLASS
the imageCLASS
the imageCLASS
June 2013
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