Recommended System Engineer Requirements - Canon imageRUNNER LBP3580 Service Manual

G.

Recommended System Engineer Requirements

A System Engineer (SE)5 is recommended to work with Canon's networked
devices, and should have the following basic job functions:
 Systems integration (pre-sale and post-sale)
 Installation
 Education of customers and dealership personnel
 Troubleshooting
To perform the above tasks successfully, it is crucial that the SE have strong
computer and networking skills with a working knowledge in the following
areas (listed in order of importance):
 Computer Hardware (IBM-compatible and Macintosh)
 Computer Networking
 Hubs/Switches/Routers
 Cabling
 Network Communication Protocols:
 TCP/IP v4/v6
 TCP over NetBIOS
 Currently Supported Operating Systems from :
 Microsoft Windows
 Mac OS X
 UNIX/LINUX
 Novell Netware
 Computer Software (Microsoft/Adobe/PageMaker)
 Printing Architectures
 Print Server – Point & Print
 Printer Ports - Standard TCP/IP – RAW/LPR
 UFRII/PCL/PS
 Scanning (TWAIN/ISIS)
It is also important that the SE have computer skills and working knowledge in
the following areas:
 Other computer platforms (mainframe)
 Basic electronics
The Education/Training (listed in preferred order) of a successful Canon
dealership's SE include:
 Novell CNA\CNE, Microsoft MCTS\MCITP\MSCE\Cisco CCNA\CCNE
 Two years of experience being a Canon Copier Service Technician
(training centered on connectivity products)
5 An SE (System Engineer) is a professional title often used by hardware vendors for individuals who perform systems related
tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.
imageRUNNER LBP3580 Service Guide
imageRUNNER LBP3580 Service Guide
January 2013
Page 17