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WARRANTY
Dear Customer,
Our compliments for having chosen a Rinnai product.
The standard Rinnai warranty does not affect the terms of the legal warranty on customer's good and relates to Rinnai
products purchased.
WHAT IS COVERED?
The warranty covers any defects in materials or workmanship when the product is installed and operated according to
Rinnai installation instructions, subject to the terms within this limited warranty document. This warranty applies only to
products that are installed by a qualified registered engineer. Improper installation may void the warranty. This warranty
extends to the original purchaser and subsequent owners, but only while the product remains at the site of the original
installation. The warranty only extends through the first installation of the product and terminates if the product is moved
or reinstalled at a new location.
WHAT WILL RINNAI DO?
Rinnai will repair or replace the product or any part or component that is defective in materials or workmanship, except
as set forth below:
- all repairs must be performed using genuine Rinnai parts.
- all repairs or replacements must be performed by a registered qualified engineer.
Replacement of the entire product or replacement of any parts may only be authorised by Rinnai.
Rinnai does not authorise any person or company to assume for it any obligation or liability in connection with the
replacement of a product or heat exchanger. If Rinnai determines that repair of a product is not possible, Rinnai will
replace the product with a comparable product, at Rinnai's discretion. If a component or product returned to Rinnai is
found to be free of defects in material or workmanship, or damaged by improper installation the warranty claim may be
denied.
HOW DO I GET SERVICE?
Contact your supplier or Rinnai.
Proof of date of purchase is required to obtain warranty service. You can show proof of purchase with a dated invoice or
by completing and returning the enclosed warranty registration card.
Receipt of warranty registration by Rinnai will constitute proof-of-purchase for this product. However, warranty registration
is not necessary in order to validate this warranty.
WHAT IS NOT COVERED?
This warranty does not cover any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication,
acts of God, improper installation, improper maintenance or service, inadequate water quality, scale buildup, freeze
damage or for any other causes other than defects in materials or workmanship. This warranty does not apply to any
product whose serial number or manufacture date has been defaced.
Rinnai is not liable for any special, incidental, indirect or consequential damages that may arise, including damage to
person or property, loss of use, failure to install drain pan under unit, or inconvenience. This warranty does not effect your
statutory rights as defined by European laws.
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