Troubleshooting Guide - Shark Pro Steam Pocket SE450 Series Owner's Manual

CARE OF YOUR STEAM MOP - CONT'D
fig. 15
CARE OF THE DIRT GRIP® PAD
1 We recommend washing the pad
separately from other fabrics to avoid
picking up lint. Only use liquid detergent
(no powder detergent). DO NOT use any
fabric softeners or bleach. Line dry or dry
on a low dryer setting. (fig. 15)
2 If there are loose threads on the pad,
carefully cut the threads with scissors.
DO NOT pull on them or cut at the base.
(fig. 16)
14 s h a r kc l e a n . c o m
fig. 16
DECALCIFYING YOUR STEAM MOP
Over time, calcium and mineral deposits
can build up and impact the performance
of your Steam Mop. To extend the life of
your product, we recommend that you use
distilled water.
ORDERING REPLACEMENT PARTS
Replacement parts and accessories are
available at sharkclean.com.

TROUBLESHOOTING GUIDE

PROBLEM
Make sure the Steam Mop is securely plugged in to a working
electrical outlet.
The Pro Steam Pocket®
Check the fuse or breaker.
Mop will not turn on.
If your unit still does not work, call Customer Service at
1-800-798-7398.
Is there water in the water tank? If not, add water, following the
instructions on page 8.
The unit will not
make steam.
If you are using tap water, we recommend switching to
distilled water.
If you have already plugged in your unit, unplug and try a different
outlet. This may reset the standby mode.
Cannot select steam
Add water to the tank and press the steam control button to select
setting/flashing blue
a steam setting.
light remains on.
If your unit still does not work, call Customer Service at
1-800-798-7398.
Check to see if the pad is soaked through. We recommend
The Steam Mop leaves
unplugging the Steam Mop and changing the pad.
water on the floor.
Make sure the pocket pad is attached correctly.
DO NOT leave your Steam Mop on the floor with a damp or
The Steam Mop
wet pad attached.
leaves white spots
If you're using tap water, we recommend switching to distilled water.
on the floor.
Make sure the cap is securely on the water tank.
The pocket pad might be dirty. Flip or change the pocket pad.
If you washed the pad with powder detergent, then it may be
damaged and require replacement. Replacement pads are available
at sharkaccessories.com.
You might have left the mop in the same spot for too long.
Floors are cloudy,
If you have hard water, try switching to distilled water.
streaky, or spotty
This residue may be left over from previous cleaners. Use the
after steaming.
Steam Mop a few more times to remove the residue. If this does
not work, we suggest rinsing the floor with water, letting it dry, and
then steam mopping again with a clean pocket pad. One or more
rinses generally removes the residue. A more stubborn case may
require you to rinse the floor with a mix of one part vinegar and
two parts water.
Make sure the pocket pad is attached correctly.
The Steam Mop
is hard to push.
Replace the pad if it is dirty.
POSSIBLE REASONS & SOLUTIONS
s h a r kc l e a n . c o m 15